Initial Core 2 study project

quizzes/OPS-1-quiz.md

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+# OPS-1 Quiz: Documentation and Support Systems
+
+Take this after studying `notes/OPS-1-documentation-support-systems.md`.
+
+Reply with answers like:
+`1B 2A 3D 4C 5B 6A 7D`
+
+## Questions
+
+1. Which information belongs in a support ticket?
+
+A. Only the technician's favorite tool  
+B. User, device, issue, severity, steps, and resolution  
+C. Only the desktop background  
+D. Only the weather  
+
+2. What does an asset tag help identify?
+
+A. The user's password  
+B. The monitor color temperature  
+C. The managed device in inventory records  
+D. The browser homepage  
+
+3. What is an SLA?
+
+A. A service level agreement defining expected support terms  
+B. A screen layout assistant  
+C. A backup cable  
+D. A command prompt shortcut  
+
+4. What is a knowledge base article used for?
+
+A. Storing private passwords  
+B. Replacing all tickets  
+C. Disabling escalation  
+D. Reusing documented solutions to known issues  
+
+5. What is an SOP?
+
+A. A wireless antenna type  
+B. A repeatable standard operating procedure  
+C. A disk partition format  
+D. A certificate warning  
+
+## Answer Key For Instructor
+
+1. B
+2. C
+3. A
+4. D
+5. B