Initial Core 2 study project

quizzes/OPS-7-quiz.md

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+# OPS-7 Quiz: Professionalism
+
+Take this after studying `notes/OPS-7-professionalism.md`.
+
+Reply with answers like:
+`1B 2A 3D 4C 5B`
+
+## Questions
+
+1. What is the best first response to an unclear user issue?
+
+A. Ask open-ended questions  
+B. Blame the user  
+C. Close the ticket  
+D. Delete the profile  
+
+2. Why restate the user's issue?
+
+A. To avoid documenting it  
+B. To confirm understanding  
+C. To prove the user is wrong  
+D. To skip troubleshooting  
+
+3. A repair will take longer than expected. What should you do?
+
+A. Say nothing  
+B. Hide the delay  
+C. Communicate status and reset expectations  
+D. Delete the ticket  
+
+4. A user requests access to another user's files. What matters most?
+
+A. File size  
+B. Screen brightness  
+C. Wallpaper policy  
+D. Authorization and confidentiality  
+
+5. Which behavior should be avoided?
+
+A. Active listening  
+B. Dismissing or judging the user  
+C. Follow-up  
+D. Documentation  
+
+## Answer Key For Instructor
+
+1. A
+2. B
+3. C
+4. D
+5. B
+