# OPS-9 Quiz: Remote Access

Take this after studying `notes/OPS-9-remote-access.md`.

Reply with answers like:
`1B 2A 3D 4C 5B`

## Questions

1. Which protocol is commonly used for secure command-line access?

A. RDP  
B. SSH  
C. VNC  
D. SPICE  

2. What does a VPN provide?

A. Encrypted access into a private network  
B. Toner recycling  
C. Screen cleaning  
D. File deletion only  

3. What should happen before starting user screen sharing?

A. Ignore the user  
B. Disable authentication  
C. Get user approval  
D. Publish the session  

4. What security principle limits technician access to only what is needed?

A. Highest privilege  
B. Open access  
C. Anonymous access  
D. Least privilege  

5. Which tool category supports managed monitoring and administration?

A. MSDS  
B. EULA  
C. RMM  
D. GFS  

6. Which remote desktop protocol is built into Windows and transmits the desktop over port 3389?

A. SSH  
B. VNC  
C. RDP  
D. SFTP  

7. Which protocol should be avoided for remote command-line access because it transmits data in plaintext?

A. SSH  
B. SFTP  
C. Telnet  
D. HTTPS  

8. A technician is providing remote support and the user steps away. What should the technician do?

A. Continue working unsupervised  
B. Inform the user and wait or disconnect until they return  
C. Access unrelated files  
D. Change the user's password  

9. Which type of VPN connects an individual device to a corporate network over the internet?

A. Site-to-site VPN  
B. Client-to-site (remote access) VPN  
C. Mesh VPN  
D. Tunnel-only VPN  

10. Which RMM capability is most useful for IT teams managing many remote endpoints?

A. Managing toner inventory  
B. Remote monitoring, patch management, and scripted remediation  
C. Printing to remote printers only  
D. Managing physical access controls  

11. What is a risk of leaving RDP exposed to the internet without additional controls?

A. Reduced file transfer speeds  
B. Brute-force and credential-stuffing attacks against the exposed service  
C. Increased local printer latency  
D. Reduced UPS efficiency  

12. Which authentication improvement most reduces the risk of unauthorized remote access?

A. Shorter passwords  
B. Multi-factor authentication (MFA)  
C. Disabling screen lock  
D. Allowing guest accounts  

13. A technician finishes a remote desktop session. What security step should they take?

A. Leave the session idle  
B. Log off the session rather than just closing the window  
C. Disable the NIC  
D. Restart the remote machine  

14. Why should remote support sessions be logged and recorded?

A. To increase bandwidth usage  
B. To provide an audit trail for accountability and compliance  
C. To reduce ticket priority  
D. To replace the need for an SLA  

15. Which tool allows a technician to securely transfer files to/from a remote Linux server?

A. Telnet  
B. RDP  
C. SCP or SFTP  
D. FTP  

## Answer Key For Instructor

1. B
2. A
3. C
4. D
5. C
6. C
7. C
8. B
9. B
10. B
11. B
12. B
13. B
14. B
15. C