# Lab OPS-10: AI Use Decision Practice

Domain:
- 4.0 Operational Procedures

## Goal

Decide whether AI use is appropriate in support scenarios.

## Scenarios

For each, answer allowed, not allowed, or needs approval:

1. Summarize a public vendor knowledge base article.
2. Paste a customer's medical record into a public chatbot.
3. Draft a ticket response without including private data.
4. Ask AI for a PowerShell script, then run it without reading it.
5. Use AI output as a final answer for a security incident without verification.
6. Ask AI to explain a generic error code.

## Verification Checklist

For AI-assisted work, record:
- Data sensitivity:
- Approved tool:
- Source checked:
- Output verified:
- Bias or hallucination risk:
- Policy followed:

## What You Should Learn

- AI can help with drafts and explanations.
- Private data, accuracy, and policy control whether AI use is acceptable.