# OPS-10: AI Concepts

Status: not started

Domain:
- 4.0 Operational Procedures

Objective alignment:
- 4.10 Artificial intelligence concepts

## What You Need To Know

Core 2 expects basic AI awareness for support environments.

AI concepts:
- Application integration
- Policy
- Appropriate use
- Plagiarism
- Bias
- Hallucinations
- Accuracy
- Private vs. public data
- Data source concerns

## Memory Trick

Use **P-B-H-D**:

- **P**olicy
- **B**ias
- **H**allucinations
- **D**ata privacy

Shortcut:
- **AI output is a draft until verified.**

## Practical Rules

Do:
- Follow company AI policy.
- Verify important output.
- Protect private data.
- Check source quality.
- Be transparent when policy requires it.

Do not:
- Paste confidential data into unapproved public tools.
- Treat AI output as automatically accurate.
- Ignore bias or hallucination risk.
- Submit AI-generated work as original if that violates policy.

## Exam Clues

- Hallucination means confident but false output.
- Bias means output can reflect unfair or skewed training data.
- Public AI tools may expose private data depending on policy and configuration.
- Accuracy matters most for technical, legal, medical, financial, and security content.