# Lab OPS-9: Remote Support Safety Checklist

Domain:
- 4.0 Operational Procedures

## Goal

Build a safe checklist for remote access support.

## Scenario

A user needs help configuring email on a company laptop while working from home.

Fill in:
- Remote access tool:
- User approval method:
- Authentication method:
- Encryption present:
- Least privilege account:
- Sensitive windows closed:
- File transfer needed:
- Session logged:
- Session ended:
- Ticket updated:

## Tool Matching

Match the tool:

1. Secure command line to Linux.
2. Windows graphical remote desktop.
3. Encrypted access into private network.
4. Managed monitoring and administration.
5. User-facing screen sharing.

## What You Should Learn

- Remote access is useful but can expose data.
- Permission, authentication, encryption, and logging are key controls.