32 lines
601 B
Markdown
32 lines
601 B
Markdown
# Lab OPS-2: Write a Change Request
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Domain:
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- 4.0 Operational Procedures
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## Goal
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Practice building a simple change request.
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## Scenario
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You need to update a department printer driver on 24 workstations.
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Fill in:
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- Purpose:
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- Scope:
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- Change type:
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- Affected systems:
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- Risk level:
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- Maintenance window:
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- Backup or restore point needed:
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- Test plan:
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- Rollback plan:
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- Approver:
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- User communication:
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- Success criteria:
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## What You Should Learn
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- Changes need scope, risk, schedule, approval, testing, and rollback.
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- Standard, normal, and emergency changes follow different approval paths.
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