56 lines
1.1 KiB
Markdown
56 lines
1.1 KiB
Markdown
# Lab TRB-2: Mobile App Troubleshooting Checklist
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Domain:
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- 3.0 Software Troubleshooting
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Works on:
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- Android
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- iOS
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## Goal
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Practice safe mobile troubleshooting checks without deleting personal data.
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## Part 1: Pick One App
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Choose a noncritical app.
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Record:
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- App name:
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- App version if visible:
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- Last update status:
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- Storage used by the app:
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- Permissions granted:
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## Part 2: Battery and Storage
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Record:
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- Available device storage:
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- Top battery-using app:
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- Battery saver mode status:
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- OS update status:
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## Part 3: Connectivity
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Record:
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- Wi-Fi connected:
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- Bluetooth enabled:
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- NFC enabled, if present:
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- Airplane mode off:
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## Part 4: Scenario Matching
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Choose the best first checks:
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1. App will not install.
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2. Bluetooth headphones will not pair.
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3. Phone battery drains quickly.
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4. Screen will not rotate.
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5. App crashes after launch.
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## What You Should Learn
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- Mobile troubleshooting is usually low-risk checks first.
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- Storage, updates, permissions, and connectivity solve many app issues.
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- Avoid factory reset unless simpler steps fail and data is backed up.
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