Ken Patmonk
0c3868ea71
OPS-1 through OPS-10, OS-2, OS-3 went from 5 → 15. OS-1, OS-4 through OS-11, SEC-1 through SEC-11, TRB-1 through TRB-4 went from 7 → 15. Questions cover exam-weight scenarios not duplicated from original content. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
131 lines
3 KiB
Markdown
131 lines
3 KiB
Markdown
# OPS-2 Quiz: Change Management
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Take this after studying `notes/OPS-2-change-management.md`.
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Reply with answers like:
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`1B 2A 3D 4C 5B`
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## Questions
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1. What should a change plan include in case the update fails?
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A. Wallpaper plan
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B. Rollback plan
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C. Keyboard shortcut list
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D. Browser favorites
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2. What type of change is usually low-risk, repeatable, and preapproved?
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A. Emergency
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B. Unknown
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C. Standard
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D. Unauthorized
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3. Why use a maintenance window?
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A. To reduce impact on users and operations
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B. To avoid documenting the change
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C. To remove approval requirements
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D. To skip backups
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4. What is a change freeze?
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A. A file compression method
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B. A hardware cooling feature
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C. A command-line shell
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D. A period when noncritical changes are restricted
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5. What should happen after an emergency change?
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A. Delete all records
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B. Document and review it according to policy
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C. Ignore user impact
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D. Disable ticketing
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6. Who typically reviews and approves significant changes to production systems?
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A. A random end user
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B. A change advisory board (CAB)
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C. The printer technician
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D. The asset tag department
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7. A change causes unexpected failures. What should the team execute immediately?
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A. Create a new SLA
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B. Order new hardware
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C. Execute the rollback plan
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D. Disable all accounts
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8. What must be documented BEFORE implementing a change?
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A. The post-change menu
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B. The scope, impact, risk, and rollback steps
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C. The screen brightness setting
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D. The toner color
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9. Which type of change bypasses the normal approval process due to urgency?
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A. Standard
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B. Minor
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C. Emergency
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D. Scheduled
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10. A technician applies a patch without getting approval. What type of issue is this?
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A. Authorized standard change
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B. Scheduled maintenance
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C. Unauthorized change
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D. SLA renewal
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11. Why is a maintenance window important for change management?
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A. It eliminates the need for documentation
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B. It minimizes impact by scheduling changes during low-usage periods
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C. It bypasses CAB review
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D. It removes rollback requirements
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12. A change was completed successfully. What should happen next?
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A. Mark it as pending and leave it
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B. Document the outcome and close the change request
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C. Skip documentation
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D. Delete all backup records
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13. What is the purpose of a change request form?
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A. To track personal leave
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B. To document and justify the proposed change before implementation
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C. To store printer settings
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D. To replace the SLA
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14. A server update will require a restart. Who should be notified in advance?
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A. No one
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B. Affected users and stakeholders
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C. Only the senior manager
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D. Asset inventory vendors only
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15. Which risk does poor change management most commonly introduce?
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A. Reduced ticket counts
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B. Faster user response times
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C. Unplanned outages and configuration drift
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D. Lower licensing costs
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## Answer Key For Instructor
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1. B
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2. C
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3. A
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4. D
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5. B
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6. B
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7. C
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8. B
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9. C
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10. C
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11. B
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12. B
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13. B
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14. B
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15. C
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