Ken Patmonk
0c3868ea71
OPS-1 through OPS-10, OS-2, OS-3 went from 5 → 15. OS-1, OS-4 through OS-11, SEC-1 through SEC-11, TRB-1 through TRB-4 went from 7 → 15. Questions cover exam-weight scenarios not duplicated from original content. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
131 lines
3.9 KiB
Markdown
131 lines
3.9 KiB
Markdown
# OPS-10 Quiz: AI Concepts
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Take this after studying `notes/OPS-10-ai-concepts.md`.
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Reply with answers like:
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`1B 2A 3D 4C 5B`
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## Questions
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1. What is an AI hallucination?
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A. A confident but false or unsupported output
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B. A verified source citation
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C. A backup rotation method
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D. A remote desktop protocol
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2. What should you do before entering private company data into an AI tool?
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A. Post it publicly
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B. Disable all logs
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C. Check company policy and approval
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D. Ignore data sensitivity
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3. Why can AI output be biased?
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A. Because backups are encrypted
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B. Because RDP is enabled
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C. Because toner is low
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D. Because output may reflect skewed training data or assumptions
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4. What should you do with AI-generated technical steps before using them?
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A. Trust them automatically
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B. Verify them before acting
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C. Delete the ticket
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D. Skip testing
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5. Which AI use is highest risk?
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A. Explaining a public error code
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B. Pasting sensitive customer data into an unapproved public AI tool
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C. Drafting a generic checklist
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D. Summarizing public documentation
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6. A technician uses AI to generate a troubleshooting script for a customer system. What should be done before running it?
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A. Trust it and run immediately
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B. Test in a non-production environment and review each step
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C. Share it publicly for community feedback
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D. Skip testing since AI is accurate
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7. Which term describes AI that creates new content such as text, images, or code based on training data patterns?
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A. Reactive AI
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B. Rules-based AI
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C. Generative AI
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D. Symbolic AI
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8. An AI tool recommends a cost-saving measure. Why should a human review it before acting?
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A. AI recommendations are always wrong
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B. AI lacks judgment about organizational values, ethics, and context
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C. The recommendation will definitely violate the SLA
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D. The AI may have produced the wrong file format
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9. Which practice best protects against AI hallucinations causing a production issue?
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A. Only use AI for creative writing
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B. Always verify AI-generated technical steps against official documentation before implementing
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C. Increase AI usage to reduce errors
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D. Disable logging when using AI tools
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10. What information should NOT be entered into a public AI tool?
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A. General error messages
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B. Public documentation links
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C. Internal IP addresses, hostnames, credentials, or customer data
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D. The type of cable being used
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11. What is a prompt in the context of AI tools?
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A. A command-line argument for a script
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B. The input or instruction given to an AI model to generate a response
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C. A type of firewall rule
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D. A backup rotation schedule
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12. A technician notices an AI tool gives different answers to the same question each time. What does this suggest?
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A. The tool is malfunctioning and should be replaced
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B. AI models can be non-deterministic and outputs should be verified
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C. The technician needs to rephrase every question
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D. The AI has been compromised
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13. Which action aligns with responsible AI use in a corporate IT environment?
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A. Using AI to process customer records without approval
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B. Following company AI policy, avoiding sensitive data, and verifying outputs
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C. Sharing AI outputs publicly to get feedback
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D. Bypassing IT approval to install an AI tool
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14. What does AI "training data" refer to?
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A. The hardware specs of the AI server
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B. The dataset the model learned patterns from during development
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C. The user's prompt history
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D. The AI company's employee handbook
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15. A technician uses AI to draft a reply to a customer. What is the most important step before sending?
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A. Send it immediately to save time
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B. Review the reply for accuracy, tone, and sensitive data before sending
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C. Ask the AI to resend it
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D. Delete the conversation history first
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## Answer Key For Instructor
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1. A
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2. C
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3. D
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4. B
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5. B
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6. B
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7. C
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8. B
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9. B
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10. C
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11. B
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12. B
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13. B
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14. B
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15. B
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