Ken Patmonk
0c3868ea71
OPS-1 through OPS-10, OS-2, OS-3 went from 5 → 15. OS-1, OS-4 through OS-11, SEC-1 through SEC-11, TRB-1 through TRB-4 went from 7 → 15. Questions cover exam-weight scenarios not duplicated from original content. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
131 lines
3.4 KiB
Markdown
131 lines
3.4 KiB
Markdown
# OPS-4 Quiz: Safety Procedures
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Take this after studying `notes/OPS-4-safety-procedures.md`.
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Reply with answers like:
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`1B 2A 3D 4C 5B`
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## Questions
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1. What protects components from electrostatic discharge?
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A. Louder speakers
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B. Antistatic wrist strap and ESD mat
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C. More browser tabs
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D. Dark wallpaper
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2. What should be done before opening a desktop for repair?
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A. Disable all tickets
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B. Clear browser cache
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C. Disconnect power according to procedure
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D. Change the SLA
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3. How should a removed motherboard be stored?
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A. In an antistatic bag
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B. On carpet
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C. Under a drink cup
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D. In a printer tray
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4. What is proper action for moving a heavy printer?
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A. Drag it by cables
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B. Balance it on one hand
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C. Ignore manufacturer guidance
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D. Use proper lifting technique or get assistance
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5. Why manage cables?
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A. To increase malware risk
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B. To reduce trip hazards and improve organization
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C. To disable grounding
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D. To block ventilation
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6. A technician needs to replace a laser printer's toner cartridge. Which safety step is most important?
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A. Wear an ESD wrist strap
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B. Avoid inhaling toner and dispose of the cartridge properly
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C. Connect to the network first
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D. Remove the RAM first
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7. Which type of fire extinguisher is recommended for electrical equipment fires?
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A. Class A (water)
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B. Class B (foam)
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C. Class C (CO2 or dry chemical)
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D. Class D (dry powder for metals)
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8. A technician works inside a tower with power disconnected. Why should they still ground themselves?
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A. To improve Wi-Fi signal
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B. To prevent ESD damage from stored static on their body
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C. To enable remote access
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D. To update the BIOS
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9. Why should food and drinks be kept away from workstations during repair?
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A. To comply with font licensing
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B. To prevent liquid damage and contamination of components
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C. To reduce ticket volume
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D. To satisfy the SLA
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10. A technician is disposing of a CRT monitor. Which hazard requires special handling?
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A. Low battery voltage
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B. High-voltage capacitors that may hold a charge
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C. Loud fan noise
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D. Low display resolution
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11. Which environment poses the greatest ESD risk to components?
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A. High humidity
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B. Low humidity and dry air
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C. High temperature
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D. High air pressure
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12. What is the correct first step when a technician encounters a chemical spill from a battery?
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A. Wipe it up without protection
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B. Consult the SDS/MSDS and follow proper cleanup procedures
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C. Store the device in a cabinet
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D. Update the ticket and ignore it
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13. Why use a surge protector rather than just a power strip?
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A. To enable wireless connectivity
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B. To protect equipment from voltage spikes that can damage components
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C. To increase the number of USB ports
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D. To reduce screen brightness
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14. When should a technician wear an ESD wrist strap?
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A. When replacing a toner cartridge
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B. When cleaning a monitor
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C. When handling RAM, CPUs, or other static-sensitive internal components
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D. When updating software
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15. A technician needs to work on a computer in a static-prone environment. Which precaution is best?
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A. Wear rubber-soled shoes only
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B. Use an ESD mat and wrist strap and avoid touching circuit board traces
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C. Keep the power connected for grounding
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D. Place components on a carpeted floor
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## Answer Key For Instructor
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1. B
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2. C
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3. A
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4. D
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5. B
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6. B
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7. C
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8. B
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9. B
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10. B
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11. B
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12. B
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13. B
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14. C
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15. B
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