Ken Patmonk
0c3868ea71
OPS-1 through OPS-10, OS-2, OS-3 went from 5 → 15. OS-1, OS-4 through OS-11, SEC-1 through SEC-11, TRB-1 through TRB-4 went from 7 → 15. Questions cover exam-weight scenarios not duplicated from original content. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
131 lines
3.3 KiB
Markdown
131 lines
3.3 KiB
Markdown
# TRB-2 Quiz: Mobile OS and App Issues
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Take this after studying `notes/TRB-2-mobile-os-app-issues.md`.
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Reply with answers like:
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`1B 2A 3D 4C 5B 6A 7D`
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## Questions
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1. A mobile app will not install. What should you check early?
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A. Router firmware only
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B. Device storage and OS compatibility
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C. Desktop wallpaper
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D. Printer drivers
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2. A single app keeps crashing. What is a reasonable early step?
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A. Clear the app cache or update the app
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B. Replace the monitor
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C. Degauss the phone
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D. Disable all MFA
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3. Bluetooth earbuds will not connect. What should you try?
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A. Delete the email account
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B. Quick format storage
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C. Verify pairing mode and forget/re-pair the device
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D. Change DNS records
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4. Screen autorotation does not work. What setting should be checked?
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A. Rotation lock
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B. Firewall profile
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C. BitLocker recovery key
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D. Proxy server port
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5. A phone battery drains quickly. Which area should be reviewed?
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A. File extensions
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B. Battery usage by app
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C. Browser certificate chain only
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D. Monitor refresh rate
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6. An OS update fails repeatedly. What should be checked?
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A. Available storage and network connection
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B. Printer toner level
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C. VGA cable type
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D. Desktop icon size
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7. Which approach is best before factory resetting a phone?
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A. Ignore the issue
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B. Root the device
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C. Disable all updates forever
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D. Try low-risk fixes and verify backup status
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8. A user cannot connect to Wi-Fi on their phone even though the password is correct. What should be tried first?
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A. Replace the battery
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B. Forget the network and reconnect
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C. Disable MDM
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D. Factory reset immediately
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9. A mobile app shows a "No internet connection" error while other apps work fine. What should be checked?
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A. App-specific network permissions
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B. Replace the SIM card
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C. Disable Bluetooth
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D. Reformat the storage
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10. A phone's touchscreen does not respond to touch in a small area. What is the likely cause?
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A. Low battery
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B. Screen rotation lock
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C. Physical damage or screen digitizer failure
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D. DNS failure
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11. An app freezes but the rest of the phone works. What is the best first step?
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A. Factory reset
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B. Force close the app and reopen it
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C. Update the OS immediately
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D. Remove the battery
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12. Notifications are not appearing for an app. What should be checked?
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A. Screen brightness
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B. App notification permissions and Do Not Disturb settings
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C. Storage capacity only
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D. SIM card PIN
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13. A mobile device is very slow after an OS update. What is a reasonable first step?
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A. Factory reset immediately without backup
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B. Restart the device; if still slow, check storage and running apps
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C. Downgrade the OS using a third-party tool
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D. Disable all apps permanently
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14. A user reports their phone keeps dropping calls in the same location. What is likely?
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A. The microphone is damaged
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B. Poor cellular signal strength in that area
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C. The screen is cracked
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D. Low Wi-Fi bandwidth
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15. An app requires iOS 17 but the phone runs iOS 15 and cannot be updated. What should be communicated to the user?
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A. Force install the app anyway
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B. The device does not meet the app's minimum OS requirements
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C. Jailbreak the device to bypass the requirement
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D. The app will install but features will be limited
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## Answer Key For Instructor
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1. B
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2. A
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3. C
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4. A
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5. B
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6. A
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7. D
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8. B
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9. A
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10. C
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11. B
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12. B
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13. B
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14. B
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15. B
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