40 lines
841 B
Markdown
40 lines
841 B
Markdown
# Lab OPS-9: Remote Support Safety Checklist
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Domain:
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- 4.0 Operational Procedures
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## Goal
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Build a safe checklist for remote access support.
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## Scenario
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A user needs help configuring email on a company laptop while working from home.
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Fill in:
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- Remote access tool:
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- User approval method:
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- Authentication method:
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- Encryption present:
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- Least privilege account:
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- Sensitive windows closed:
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- File transfer needed:
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- Session logged:
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- Session ended:
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- Ticket updated:
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## Tool Matching
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Match the tool:
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1. Secure command line to Linux.
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2. Windows graphical remote desktop.
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3. Encrypted access into private network.
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4. Managed monitoring and administration.
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5. User-facing screen sharing.
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## What You Should Learn
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- Remote access is useful but can expose data.
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- Permission, authentication, encryption, and logging are key controls.
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