51 lines
1.1 KiB
Markdown
51 lines
1.1 KiB
Markdown
# OPS-1 Quiz: Documentation and Support Systems
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Take this after studying `notes/OPS-1-documentation-support-systems.md`.
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Reply with answers like:
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`1B 2A 3D 4C 5B 6A 7D`
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## Questions
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1. Which information belongs in a support ticket?
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A. Only the technician's favorite tool
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B. User, device, issue, severity, steps, and resolution
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C. Only the desktop background
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D. Only the weather
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2. What does an asset tag help identify?
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A. The user's password
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B. The monitor color temperature
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C. The managed device in inventory records
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D. The browser homepage
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3. What is an SLA?
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A. A service level agreement defining expected support terms
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B. A screen layout assistant
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C. A backup cable
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D. A command prompt shortcut
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4. What is a knowledge base article used for?
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A. Storing private passwords
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B. Replacing all tickets
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C. Disabling escalation
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D. Reusing documented solutions to known issues
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5. What is an SOP?
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A. A wireless antenna type
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B. A repeatable standard operating procedure
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C. A disk partition format
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D. A certificate warning
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## Answer Key For Instructor
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1. B
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2. C
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3. A
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4. D
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5. B
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