comptia-a-plus-core2/labs/OPS-10-ai-concepts-lab.md

Lab OPS-10: AI Use Decision Practice

Domain:

• 4.0 Operational Procedures

Goal

Decide whether AI use is appropriate in support scenarios.

Scenarios

For each, answer allowed, not allowed, or needs approval:

1. Summarize a public vendor knowledge base article.
2. Paste a customer's medical record into a public chatbot.
3. Draft a ticket response without including private data.
4. Ask AI for a PowerShell script, then run it without reading it.
5. Use AI output as a final answer for a security incident without verification.
6. Ask AI to explain a generic error code.

Verification Checklist

For AI-assisted work, record:

• Data sensitivity:
• Approved tool:
• Source checked:
• Output verified:
• Bias or hallucination risk:
• Policy followed:

What You Should Learn

• AI can help with drafts and explanations.
• Private data, accuracy, and policy control whether AI use is acceptable.