52 lines
993 B
Markdown
52 lines
993 B
Markdown
# OPS-7 Quiz: Professionalism
|
|
|
|
Take this after studying `notes/OPS-7-professionalism.md`.
|
|
|
|
Reply with answers like:
|
|
`1B 2A 3D 4C 5B`
|
|
|
|
## Questions
|
|
|
|
1. What is the best first response to an unclear user issue?
|
|
|
|
A. Ask open-ended questions
|
|
B. Blame the user
|
|
C. Close the ticket
|
|
D. Delete the profile
|
|
|
|
2. Why restate the user's issue?
|
|
|
|
A. To avoid documenting it
|
|
B. To confirm understanding
|
|
C. To prove the user is wrong
|
|
D. To skip troubleshooting
|
|
|
|
3. A repair will take longer than expected. What should you do?
|
|
|
|
A. Say nothing
|
|
B. Hide the delay
|
|
C. Communicate status and reset expectations
|
|
D. Delete the ticket
|
|
|
|
4. A user requests access to another user's files. What matters most?
|
|
|
|
A. File size
|
|
B. Screen brightness
|
|
C. Wallpaper policy
|
|
D. Authorization and confidentiality
|
|
|
|
5. Which behavior should be avoided?
|
|
|
|
A. Active listening
|
|
B. Dismissing or judging the user
|
|
C. Follow-up
|
|
D. Documentation
|
|
|
|
## Answer Key For Instructor
|
|
|
|
1. A
|
|
2. B
|
|
3. C
|
|
4. D
|
|
5. B
|
|
|