comptia-a-plus-core2/labs/OPS-9-remote-access-lab.md

Lab OPS-9: Remote Support Safety Checklist

Domain:

• 4.0 Operational Procedures

Goal

Build a safe checklist for remote access support.

Scenario

A user needs help configuring email on a company laptop while working from home.

Fill in:

• Remote access tool:
• User approval method:
• Authentication method:
• Encryption present:
• Least privilege account:
• Sensitive windows closed:
• File transfer needed:
• Session logged:
• Session ended:
• Ticket updated:

Tool Matching

Match the tool:

1. Secure command line to Linux.
2. Windows graphical remote desktop.
3. Encrypted access into private network.
4. Managed monitoring and administration.
5. User-facing screen sharing.

What You Should Learn

• Remote access is useful but can expose data.
• Permission, authentication, encryption, and logging are key controls.