1.1 KiB
OPS-1 Quiz: Documentation and Support Systems
Take this after studying notes/OPS-1-documentation-support-systems.md.
Reply with answers like:
1B 2A 3D 4C 5B 6A 7D
Questions
- Which information belongs in a support ticket?
A. Only the technician's favorite tool
B. User, device, issue, severity, steps, and resolution
C. Only the desktop background
D. Only the weather
- What does an asset tag help identify?
A. The user's password
B. The monitor color temperature
C. The managed device in inventory records
D. The browser homepage
- What is an SLA?
A. A service level agreement defining expected support terms
B. A screen layout assistant
C. A backup cable
D. A command prompt shortcut
- What is a knowledge base article used for?
A. Storing private passwords
B. Replacing all tickets
C. Disabling escalation
D. Reusing documented solutions to known issues
- What is an SOP?
A. A wireless antenna type
B. A repeatable standard operating procedure
C. A disk partition format
D. A certificate warning
Answer Key For Instructor
- B
- C
- A
- D
- B