comptia-a-plus-core2/labs/OPS-2-change-management-lab.md

Lab OPS-2: Write a Change Request

Domain:

• 4.0 Operational Procedures

Goal

Practice building a simple change request.

Scenario

You need to update a department printer driver on 24 workstations.

Fill in:

• Purpose:
• Scope:
• Change type:
• Affected systems:
• Risk level:
• Maintenance window:
• Backup or restore point needed:
• Test plan:
• Rollback plan:
• Approver:
• User communication:
• Success criteria:

What You Should Learn

• Changes need scope, risk, schedule, approval, testing, and rollback.
• Standard, normal, and emergency changes follow different approval paths.