comptia-a-plus-core2/quizzes/OPS-7-quiz.md

OPS-7 Quiz: Professionalism

Take this after studying notes/OPS-7-professionalism.md.

Reply with answers like: 1B 2A 3D 4C 5B

Questions

1. What is the best first response to an unclear user issue?

A. Ask open-ended questions
B. Blame the user
C. Close the ticket
D. Delete the profile

2. Why restate the user's issue?

A. To avoid documenting it
B. To confirm understanding
C. To prove the user is wrong
D. To skip troubleshooting

3. A repair will take longer than expected. What should you do?

A. Say nothing
B. Hide the delay
C. Communicate status and reset expectations
D. Delete the ticket

4. A user requests access to another user's files. What matters most?

A. File size
B. Screen brightness
C. Wallpaper policy
D. Authorization and confidentiality

5. Which behavior should be avoided?

A. Active listening
B. Dismissing or judging the user
C. Follow-up
D. Documentation

Answer Key For Instructor

1. A
2. B
3. C
4. D
5. B