quizzes: expand all 35 quizzes to 15 questions each
OPS-1 through OPS-10, OS-2, OS-3 went from 5 → 15. OS-1, OS-4 through OS-11, SEC-1 through SEC-11, TRB-1 through TRB-4 went from 7 → 15. Questions cover exam-weight scenarios not duplicated from original content. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
parent
202140e2ac
commit
0c3868ea71
36 changed files with 2496 additions and 0 deletions
|
|
@ -42,6 +42,76 @@ B. A repeatable standard operating procedure
|
|||
C. A disk partition format
|
||||
D. A certificate warning
|
||||
|
||||
6. Which ticket field helps the help desk prioritize which issues to address first?
|
||||
|
||||
A. Font style
|
||||
B. Monitor size
|
||||
C. Background color
|
||||
D. Severity or priority level
|
||||
|
||||
7. A problem keeps recurring. Which documentation action provides the best long-term value?
|
||||
|
||||
A. Closing tickets without notes
|
||||
B. Documenting the root cause and resolution in a knowledge base article
|
||||
C. Avoiding follow-up
|
||||
D. Deleting related tickets
|
||||
|
||||
8. A technician escalates a ticket to Tier 2. What should the ticket contain?
|
||||
|
||||
A. Only the device serial number
|
||||
B. All prior troubleshooting steps and findings
|
||||
C. Just the user's name
|
||||
D. A random note
|
||||
|
||||
9. What does a network diagram document?
|
||||
|
||||
A. User email addresses
|
||||
B. Password policies
|
||||
C. The layout of devices and connections on the network
|
||||
D. Browser history
|
||||
|
||||
10. A device fails under warranty. Which process handles returning it to the vendor for replacement?
|
||||
|
||||
A. RMA (Return Merchandise Authorization)
|
||||
B. EULA
|
||||
C. Chain of custody
|
||||
D. SOP
|
||||
|
||||
11. Why should tickets be updated in real time as troubleshooting progresses?
|
||||
|
||||
A. To increase download speed
|
||||
B. To provide accurate history if the ticket is escalated or reopened
|
||||
C. To disable the SLA
|
||||
D. To block knowledge base access
|
||||
|
||||
12. Which term describes the formal process of reporting and tracking a major service disruption?
|
||||
|
||||
A. Change request
|
||||
B. Incident management
|
||||
C. Asset tagging
|
||||
D. Backup rotation
|
||||
|
||||
13. A technician notices an unrelated problem while fixing another issue. What should they do?
|
||||
|
||||
A. Fix both immediately without documentation
|
||||
B. Ignore the unrelated problem
|
||||
C. Document it and open a separate ticket per policy
|
||||
D. Delete the original ticket
|
||||
|
||||
14. Which document describes what IT will deliver, by when, and at what quality level?
|
||||
|
||||
A. EULA
|
||||
B. SLA
|
||||
C. MSDS
|
||||
D. Asset tag
|
||||
|
||||
15. Which type of documentation maps a specific device to its owner, location, and purchase date?
|
||||
|
||||
A. Knowledge base article
|
||||
B. SOP
|
||||
C. Inventory or asset record
|
||||
D. Acceptable use policy
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,3 +119,13 @@ D. A certificate warning
|
|||
3. A
|
||||
4. D
|
||||
5. B
|
||||
6. D
|
||||
7. B
|
||||
8. B
|
||||
9. C
|
||||
10. A
|
||||
11. B
|
||||
12. B
|
||||
13. C
|
||||
14. B
|
||||
15. C
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. Pasting sensitive customer data into an unapproved public AI tool
|
|||
C. Drafting a generic checklist
|
||||
D. Summarizing public documentation
|
||||
|
||||
6. A technician uses AI to generate a troubleshooting script for a customer system. What should be done before running it?
|
||||
|
||||
A. Trust it and run immediately
|
||||
B. Test in a non-production environment and review each step
|
||||
C. Share it publicly for community feedback
|
||||
D. Skip testing since AI is accurate
|
||||
|
||||
7. Which term describes AI that creates new content such as text, images, or code based on training data patterns?
|
||||
|
||||
A. Reactive AI
|
||||
B. Rules-based AI
|
||||
C. Generative AI
|
||||
D. Symbolic AI
|
||||
|
||||
8. An AI tool recommends a cost-saving measure. Why should a human review it before acting?
|
||||
|
||||
A. AI recommendations are always wrong
|
||||
B. AI lacks judgment about organizational values, ethics, and context
|
||||
C. The recommendation will definitely violate the SLA
|
||||
D. The AI may have produced the wrong file format
|
||||
|
||||
9. Which practice best protects against AI hallucinations causing a production issue?
|
||||
|
||||
A. Only use AI for creative writing
|
||||
B. Always verify AI-generated technical steps against official documentation before implementing
|
||||
C. Increase AI usage to reduce errors
|
||||
D. Disable logging when using AI tools
|
||||
|
||||
10. What information should NOT be entered into a public AI tool?
|
||||
|
||||
A. General error messages
|
||||
B. Public documentation links
|
||||
C. Internal IP addresses, hostnames, credentials, or customer data
|
||||
D. The type of cable being used
|
||||
|
||||
11. What is a prompt in the context of AI tools?
|
||||
|
||||
A. A command-line argument for a script
|
||||
B. The input or instruction given to an AI model to generate a response
|
||||
C. A type of firewall rule
|
||||
D. A backup rotation schedule
|
||||
|
||||
12. A technician notices an AI tool gives different answers to the same question each time. What does this suggest?
|
||||
|
||||
A. The tool is malfunctioning and should be replaced
|
||||
B. AI models can be non-deterministic and outputs should be verified
|
||||
C. The technician needs to rephrase every question
|
||||
D. The AI has been compromised
|
||||
|
||||
13. Which action aligns with responsible AI use in a corporate IT environment?
|
||||
|
||||
A. Using AI to process customer records without approval
|
||||
B. Following company AI policy, avoiding sensitive data, and verifying outputs
|
||||
C. Sharing AI outputs publicly to get feedback
|
||||
D. Bypassing IT approval to install an AI tool
|
||||
|
||||
14. What does AI "training data" refer to?
|
||||
|
||||
A. The hardware specs of the AI server
|
||||
B. The dataset the model learned patterns from during development
|
||||
C. The user's prompt history
|
||||
D. The AI company's employee handbook
|
||||
|
||||
15. A technician uses AI to draft a reply to a customer. What is the most important step before sending?
|
||||
|
||||
A. Send it immediately to save time
|
||||
B. Review the reply for accuracy, tone, and sensitive data before sending
|
||||
C. Ask the AI to resend it
|
||||
D. Delete the conversation history first
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. A
|
||||
|
|
@ -49,3 +119,13 @@ D. Summarizing public documentation
|
|||
3. D
|
||||
4. B
|
||||
5. B
|
||||
6. B
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. C
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. Document and review it according to policy
|
|||
C. Ignore user impact
|
||||
D. Disable ticketing
|
||||
|
||||
6. Who typically reviews and approves significant changes to production systems?
|
||||
|
||||
A. A random end user
|
||||
B. A change advisory board (CAB)
|
||||
C. The printer technician
|
||||
D. The asset tag department
|
||||
|
||||
7. A change causes unexpected failures. What should the team execute immediately?
|
||||
|
||||
A. Create a new SLA
|
||||
B. Order new hardware
|
||||
C. Execute the rollback plan
|
||||
D. Disable all accounts
|
||||
|
||||
8. What must be documented BEFORE implementing a change?
|
||||
|
||||
A. The post-change menu
|
||||
B. The scope, impact, risk, and rollback steps
|
||||
C. The screen brightness setting
|
||||
D. The toner color
|
||||
|
||||
9. Which type of change bypasses the normal approval process due to urgency?
|
||||
|
||||
A. Standard
|
||||
B. Minor
|
||||
C. Emergency
|
||||
D. Scheduled
|
||||
|
||||
10. A technician applies a patch without getting approval. What type of issue is this?
|
||||
|
||||
A. Authorized standard change
|
||||
B. Scheduled maintenance
|
||||
C. Unauthorized change
|
||||
D. SLA renewal
|
||||
|
||||
11. Why is a maintenance window important for change management?
|
||||
|
||||
A. It eliminates the need for documentation
|
||||
B. It minimizes impact by scheduling changes during low-usage periods
|
||||
C. It bypasses CAB review
|
||||
D. It removes rollback requirements
|
||||
|
||||
12. A change was completed successfully. What should happen next?
|
||||
|
||||
A. Mark it as pending and leave it
|
||||
B. Document the outcome and close the change request
|
||||
C. Skip documentation
|
||||
D. Delete all backup records
|
||||
|
||||
13. What is the purpose of a change request form?
|
||||
|
||||
A. To track personal leave
|
||||
B. To document and justify the proposed change before implementation
|
||||
C. To store printer settings
|
||||
D. To replace the SLA
|
||||
|
||||
14. A server update will require a restart. Who should be notified in advance?
|
||||
|
||||
A. No one
|
||||
B. Affected users and stakeholders
|
||||
C. Only the senior manager
|
||||
D. Asset inventory vendors only
|
||||
|
||||
15. Which risk does poor change management most commonly introduce?
|
||||
|
||||
A. Reduced ticket counts
|
||||
B. Faster user response times
|
||||
C. Unplanned outages and configuration drift
|
||||
D. Lower licensing costs
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,3 +119,13 @@ D. Disable ticketing
|
|||
3. A
|
||||
4. D
|
||||
5. B
|
||||
6. B
|
||||
7. C
|
||||
8. B
|
||||
9. C
|
||||
10. C
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. C
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. Incremental
|
|||
C. Differential
|
||||
D. Manual only
|
||||
|
||||
6. A company backs up all data every Sunday (full) and changed files every other day. Which type are the daily backups?
|
||||
|
||||
A. Full
|
||||
B. Synthetic
|
||||
C. Differential
|
||||
D. Incremental
|
||||
|
||||
7. Which backup strategy provides the fastest restore time but uses the most storage?
|
||||
|
||||
A. Incremental only
|
||||
B. Full backup each time
|
||||
C. Differential chain
|
||||
D. GFS
|
||||
|
||||
8. What does GFS (Grandfather-Father-Son) backup rotation describe?
|
||||
|
||||
A. A three-level hierarchy of daily, weekly, and monthly backups
|
||||
B. A RAID configuration
|
||||
C. A printer maintenance schedule
|
||||
D. A driver signing policy
|
||||
|
||||
9. Which backup media type is most commonly used for long-term archival due to low cost per GB?
|
||||
|
||||
A. SSD
|
||||
B. USB flash drive
|
||||
C. Tape
|
||||
D. RAM module
|
||||
|
||||
10. A technician restores files from last night's backup, but the restored files are corrupted. What was missing from the backup strategy?
|
||||
|
||||
A. A second monitor
|
||||
B. Regular restore testing
|
||||
C. An SSID
|
||||
D. A change freeze
|
||||
|
||||
11. What is the key difference between a backup and a snapshot?
|
||||
|
||||
A. They are identical in every way
|
||||
B. A snapshot captures system state at a point in time; a backup copies data to separate storage
|
||||
C. Backups are always faster than snapshots
|
||||
D. Snapshots replace the need for a 3-2-1 strategy
|
||||
|
||||
12. A file server is restored from backup, but users report data missing from yesterday. What is the likely cause?
|
||||
|
||||
A. The EULA expired
|
||||
B. The backup did not run yesterday or did not include all folders
|
||||
C. The SLA was updated
|
||||
D. Asset tags were removed
|
||||
|
||||
13. Why is offsite backup storage important?
|
||||
|
||||
A. It reduces the need for asset tags
|
||||
B. It protects data if the primary location is damaged or destroyed
|
||||
C. It speeds up incremental backups
|
||||
D. It disables the GFS rotation
|
||||
|
||||
14. A restore requires last week's full backup plus differential backups. How many sets are needed?
|
||||
|
||||
A. Just the full backup
|
||||
B. The full backup plus all differential sets
|
||||
C. The full backup plus only the most recent differential
|
||||
D. Only the last differential set
|
||||
|
||||
15. Which cloud backup benefit is most relevant to a small business with no dedicated IT staff?
|
||||
|
||||
A. Higher power consumption
|
||||
B. Reduced need to manage physical media and offsite transport
|
||||
C. Longer restore times
|
||||
D. Higher licensing costs
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,3 +119,13 @@ D. Manual only
|
|||
3. A
|
||||
4. D
|
||||
5. B
|
||||
6. D
|
||||
7. B
|
||||
8. A
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. C
|
||||
15. B
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. To reduce trip hazards and improve organization
|
|||
C. To disable grounding
|
||||
D. To block ventilation
|
||||
|
||||
6. A technician needs to replace a laser printer's toner cartridge. Which safety step is most important?
|
||||
|
||||
A. Wear an ESD wrist strap
|
||||
B. Avoid inhaling toner and dispose of the cartridge properly
|
||||
C. Connect to the network first
|
||||
D. Remove the RAM first
|
||||
|
||||
7. Which type of fire extinguisher is recommended for electrical equipment fires?
|
||||
|
||||
A. Class A (water)
|
||||
B. Class B (foam)
|
||||
C. Class C (CO2 or dry chemical)
|
||||
D. Class D (dry powder for metals)
|
||||
|
||||
8. A technician works inside a tower with power disconnected. Why should they still ground themselves?
|
||||
|
||||
A. To improve Wi-Fi signal
|
||||
B. To prevent ESD damage from stored static on their body
|
||||
C. To enable remote access
|
||||
D. To update the BIOS
|
||||
|
||||
9. Why should food and drinks be kept away from workstations during repair?
|
||||
|
||||
A. To comply with font licensing
|
||||
B. To prevent liquid damage and contamination of components
|
||||
C. To reduce ticket volume
|
||||
D. To satisfy the SLA
|
||||
|
||||
10. A technician is disposing of a CRT monitor. Which hazard requires special handling?
|
||||
|
||||
A. Low battery voltage
|
||||
B. High-voltage capacitors that may hold a charge
|
||||
C. Loud fan noise
|
||||
D. Low display resolution
|
||||
|
||||
11. Which environment poses the greatest ESD risk to components?
|
||||
|
||||
A. High humidity
|
||||
B. Low humidity and dry air
|
||||
C. High temperature
|
||||
D. High air pressure
|
||||
|
||||
12. What is the correct first step when a technician encounters a chemical spill from a battery?
|
||||
|
||||
A. Wipe it up without protection
|
||||
B. Consult the SDS/MSDS and follow proper cleanup procedures
|
||||
C. Store the device in a cabinet
|
||||
D. Update the ticket and ignore it
|
||||
|
||||
13. Why use a surge protector rather than just a power strip?
|
||||
|
||||
A. To enable wireless connectivity
|
||||
B. To protect equipment from voltage spikes that can damage components
|
||||
C. To increase the number of USB ports
|
||||
D. To reduce screen brightness
|
||||
|
||||
14. When should a technician wear an ESD wrist strap?
|
||||
|
||||
A. When replacing a toner cartridge
|
||||
B. When cleaning a monitor
|
||||
C. When handling RAM, CPUs, or other static-sensitive internal components
|
||||
D. When updating software
|
||||
|
||||
15. A technician needs to work on a computer in a static-prone environment. Which precaution is best?
|
||||
|
||||
A. Wear rubber-soled shoes only
|
||||
B. Use an ESD mat and wrist strap and avoid touching circuit board traces
|
||||
C. Keep the power connected for grounding
|
||||
D. Place components on a carpeted floor
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,3 +119,13 @@ D. To block ventilation
|
|||
3. A
|
||||
4. D
|
||||
5. B
|
||||
6. B
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. C
|
||||
15. B
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. To improve password length
|
|||
C. To disable updates
|
||||
D. To remove asset tags
|
||||
|
||||
6. What is the primary function of a surge protector?
|
||||
|
||||
A. Provide battery backup during outages
|
||||
B. Protect equipment from voltage spikes
|
||||
C. Regulate air temperature
|
||||
D. Reduce toner waste
|
||||
|
||||
7. Which environmental condition most commonly causes hard drive failure due to physical damage?
|
||||
|
||||
A. Low humidity
|
||||
B. High humidity
|
||||
C. Excessive shock or vibration
|
||||
D. Insufficient ventilation
|
||||
|
||||
8. A server room temperature is consistently above recommended range. Which action best mitigates the risk?
|
||||
|
||||
A. Add more servers to generate more heat
|
||||
B. Ensure proper airflow with cold aisle/hot aisle arrangement and additional cooling
|
||||
C. Reduce the number of UPS units
|
||||
D. Disable ventilation
|
||||
|
||||
9. What is the purpose of a UPS beyond just providing power during an outage?
|
||||
|
||||
A. It speeds up the internet connection
|
||||
B. It also conditions power to filter noise and spikes before they reach equipment
|
||||
C. It replaces the need for surge protectors on other devices
|
||||
D. It eliminates the need for a generator
|
||||
|
||||
10. How should old ink cartridges be disposed of?
|
||||
|
||||
A. Thrown in regular trash
|
||||
B. Poured down a drain
|
||||
C. Returned to manufacturer programs or recycled per local regulations
|
||||
D. Incinerated
|
||||
|
||||
11. Which device protects against both power outages AND voltage fluctuations, unlike a surge protector alone?
|
||||
|
||||
A. Power strip
|
||||
B. UPS
|
||||
C. Smart plug
|
||||
D. Ethernet switch
|
||||
|
||||
12. A company is in a flood-prone area. Which data protection measure is most relevant?
|
||||
|
||||
A. Lower the server room temperature
|
||||
B. Store backups offsite in a higher elevation location
|
||||
C. Add a UPS
|
||||
D. Replace surge protectors
|
||||
|
||||
13. A server room has poor airflow and hot air is recirculating into server intakes. Which layout improvement addresses this?
|
||||
|
||||
A. Remove server rack doors
|
||||
B. Implement hot aisle/cold aisle containment
|
||||
C. Add more toner cartridges
|
||||
D. Reduce lighting
|
||||
|
||||
14. Which gas-based fire suppression system is preferred in server rooms because it does not damage equipment?
|
||||
|
||||
A. Water sprinkler
|
||||
B. Foam suppression
|
||||
C. Clean agent (e.g., FM-200 or Halon replacement)
|
||||
D. Dry powder
|
||||
|
||||
15. Why should equipment not be placed in direct sunlight?
|
||||
|
||||
A. It reduces browser performance
|
||||
B. Heat and UV light can degrade components and shorten equipment life
|
||||
C. It interferes with wireless signals
|
||||
D. It increases humidity
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,4 +119,14 @@ D. To remove asset tags
|
|||
3. C
|
||||
4. D
|
||||
5. A
|
||||
6. B
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. C
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. C
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. It may still have license requirements
|
|||
C. It cannot be used by businesses
|
||||
D. It disables compliance
|
||||
|
||||
6. A technician finds company data on a personal device. What should happen first?
|
||||
|
||||
A. Immediately wipe the device
|
||||
B. Follow the AUP and report to the appropriate team per incident policy
|
||||
C. Ignore it
|
||||
D. Post a help-desk ticket with the data attached
|
||||
|
||||
7. Which law type governs how personally identifiable information (PII) must be handled?
|
||||
|
||||
A. Criminal law
|
||||
B. Privacy regulation (e.g., GDPR, HIPAA, state privacy laws)
|
||||
C. Zoning regulation
|
||||
D. EULA
|
||||
|
||||
8. Which license type allows unlimited installations across an organization for a flat fee?
|
||||
|
||||
A. Per-seat
|
||||
B. OEM
|
||||
C. Enterprise or site license
|
||||
D. Trial
|
||||
|
||||
9. In digital forensics, what does the order of volatility principle mean?
|
||||
|
||||
A. Collect the most permanent evidence first
|
||||
B. Collect the most volatile evidence (RAM, running processes) before less volatile evidence
|
||||
C. Always start with hard drive imaging
|
||||
D. Only cloud evidence is valid
|
||||
|
||||
10. A technician is asked to image a suspect drive. What must be used to preserve forensic integrity?
|
||||
|
||||
A. A regular copy-paste operation
|
||||
B. A write-blocker to prevent modifying the original
|
||||
C. Disk Cleanup first
|
||||
D. Delete temporary files before imaging
|
||||
|
||||
11. Which describes a regulatory compliance issue for an IT technician?
|
||||
|
||||
A. Using the wrong font in a ticket
|
||||
B. Storing health data on an unencrypted laptop without authorization
|
||||
C. Using two monitors
|
||||
D. Setting a dark screen theme
|
||||
|
||||
12. What does the phrase "right to be forgotten" refer to in privacy regulations?
|
||||
|
||||
A. Deleting browser favorites
|
||||
B. A user's right to request deletion of their personal data
|
||||
C. Clearing event logs
|
||||
D. Removing device drivers
|
||||
|
||||
13. An employee uses company equipment to run a personal business after hours. Which policy does this violate?
|
||||
|
||||
A. SLA
|
||||
B. GFS rotation
|
||||
C. Acceptable Use Policy (AUP)
|
||||
D. 3-2-1 backup rule
|
||||
|
||||
14. What is the purpose of a non-disclosure agreement (NDA) for IT staff?
|
||||
|
||||
A. To define software licensing terms
|
||||
B. To legally obligate them to keep sensitive company information confidential
|
||||
C. To establish ticket escalation paths
|
||||
D. To describe the chain of custody
|
||||
|
||||
15. An organization discovers unauthorized software installed on a work PC. What is the first concern?
|
||||
|
||||
A. Screen resolution
|
||||
B. Licensing compliance and potential malware risk
|
||||
C. Font settings
|
||||
D. Display refresh rate
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. A
|
||||
|
|
@ -49,4 +119,14 @@ D. It disables compliance
|
|||
3. C
|
||||
4. A
|
||||
5. B
|
||||
6. B
|
||||
7. B
|
||||
8. C
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. C
|
||||
14. B
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. Dismissing or judging the user
|
|||
C. Follow-up
|
||||
D. Documentation
|
||||
|
||||
6. A user becomes frustrated and raises their voice. What is the best response?
|
||||
|
||||
A. Raise your voice in return
|
||||
B. Remain calm, let them finish, then address the issue professionally
|
||||
C. Close the ticket immediately
|
||||
D. Escalate to legal
|
||||
|
||||
7. A technician is about to run a command that will reboot the user's machine. What should happen first?
|
||||
|
||||
A. Run the command immediately
|
||||
B. Warn the user and allow them to save their work
|
||||
C. Close all tickets first
|
||||
D. Update the SLA
|
||||
|
||||
8. Which behavior demonstrates professionalism when a user reports a problem the technician cannot immediately solve?
|
||||
|
||||
A. Making up an answer
|
||||
B. Telling the user it is their fault
|
||||
C. Honestly stating what is known, setting expectations, and following up
|
||||
D. Ignoring the ticket
|
||||
|
||||
9. A technician notices a user has personal files on a work device unrelated to the current issue. What should the technician do?
|
||||
|
||||
A. Delete the files immediately
|
||||
B. Access and review all personal files
|
||||
C. Focus on the reported issue and handle any policy concerns through proper channels
|
||||
D. Post about it in the team chat
|
||||
|
||||
10. When should a technician avoid using technical jargon?
|
||||
|
||||
A. When filing a detailed internal report
|
||||
B. When communicating with a non-technical end user
|
||||
C. When writing escalation notes
|
||||
D. When documenting the ticket for Tier 2
|
||||
|
||||
11. A technician finishes a repair. What follow-up step demonstrates professionalism?
|
||||
|
||||
A. Immediately leave without speaking to the user
|
||||
B. Confirm the issue is resolved and ask if the user has any questions
|
||||
C. Submit the ticket before verifying the fix
|
||||
D. Avoid documenting the solution
|
||||
|
||||
12. Which action best represents maintaining user confidentiality?
|
||||
|
||||
A. Discussing a user's data issue with coworkers in public
|
||||
B. Keeping user information private and sharing only with authorized personnel
|
||||
C. Posting ticket details in a community forum
|
||||
D. Leaving the user's screen visible to others
|
||||
|
||||
13. A user calls back angry because their issue recurred after being marked resolved. What is the best response?
|
||||
|
||||
A. Apologize and defend the original resolution
|
||||
B. Apologize, reopen the ticket, and investigate thoroughly
|
||||
C. Blame the user for causing the recurrence
|
||||
D. Close the ticket again
|
||||
|
||||
14. A technician is working on a VIP user's computer. How should they adjust their approach?
|
||||
|
||||
A. Rush the job to impress the user
|
||||
B. Treat the issue with the same professionalism and process as any other ticket
|
||||
C. Skip documentation
|
||||
D. Bypass approval requirements
|
||||
|
||||
15. Which habit most improves long-term customer satisfaction in IT support?
|
||||
|
||||
A. Responding without documentation
|
||||
B. Consistent follow-through, honest communication, and documenting resolutions
|
||||
C. Closing tickets quickly without verifying resolution
|
||||
D. Avoiding callbacks
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. A
|
||||
|
|
@ -49,4 +119,14 @@ D. Documentation
|
|||
3. C
|
||||
4. D
|
||||
5. B
|
||||
6. B
|
||||
7. B
|
||||
8. C
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. Test and review the script
|
|||
C. Delete all backups
|
||||
D. Disable rollback
|
||||
|
||||
6. Which scripting language is built into Windows and designed specifically for system administration?
|
||||
|
||||
A. Python
|
||||
B. Bash
|
||||
C. Ruby
|
||||
D. PowerShell
|
||||
|
||||
7. A technician writes a script that loops through a list of computers and installs an agent on each one. Which concept does this demonstrate?
|
||||
|
||||
A. Manual installation
|
||||
B. Automation through scripting
|
||||
C. Physical deployment
|
||||
D. Manual network mapping
|
||||
|
||||
8. What is a variable in a script?
|
||||
|
||||
A. A fixed hardware setting
|
||||
B. A named storage location for a value used in the script
|
||||
C. A type of network cable
|
||||
D. A drive partition type
|
||||
|
||||
9. A Bash script begins with `#!/bin/bash`. What is the purpose of this line?
|
||||
|
||||
A. It comments out the first line
|
||||
B. It specifies which interpreter should run the script
|
||||
C. It encrypts the script
|
||||
D. It sets the working directory
|
||||
|
||||
10. A technician downloads a script from an untrusted website and runs it. What is the primary risk?
|
||||
|
||||
A. The script may update drivers automatically
|
||||
B. The script may execute malicious commands with the user's permissions
|
||||
C. The script may slow internet speed slightly
|
||||
D. The script may change the desktop background
|
||||
|
||||
11. A PowerShell script fails with an execution policy error. What is the likely cause?
|
||||
|
||||
A. The script has a syntax error
|
||||
B. PowerShell execution policy is set to Restricted
|
||||
C. The script file is on a network drive
|
||||
D. The screen saver is active
|
||||
|
||||
12. In a batch script, what does `echo off` do?
|
||||
|
||||
A. Turns off the monitor
|
||||
B. Suppresses the display of commands as they run
|
||||
C. Deletes output files
|
||||
D. Disables all error messages
|
||||
|
||||
13. Which Windows environment variable stores the path to the current user's home folder?
|
||||
|
||||
A. `%SYSTEMROOT%`
|
||||
B. `%PATH%`
|
||||
C. `%USERPROFILE%`
|
||||
D. `%APPDATA%`
|
||||
|
||||
14. A Bash script needs to run a command as root. Which prefix enables this?
|
||||
|
||||
A. `run`
|
||||
B. `admin`
|
||||
C. `sudo`
|
||||
D. `root`
|
||||
|
||||
15. Which cmdlet in PowerShell retrieves information about running processes?
|
||||
|
||||
A. `Get-Service`
|
||||
B. `Get-EventLog`
|
||||
C. `Get-Process`
|
||||
D. `Get-Item`
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,4 +119,14 @@ D. Disable rollback
|
|||
3. C
|
||||
4. A
|
||||
5. B
|
||||
6. D
|
||||
7. B
|
||||
8. B
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. C
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. EULA
|
|||
C. RMM
|
||||
D. GFS
|
||||
|
||||
6. Which remote desktop protocol is built into Windows and transmits the desktop over port 3389?
|
||||
|
||||
A. SSH
|
||||
B. VNC
|
||||
C. RDP
|
||||
D. SFTP
|
||||
|
||||
7. Which protocol should be avoided for remote command-line access because it transmits data in plaintext?
|
||||
|
||||
A. SSH
|
||||
B. SFTP
|
||||
C. Telnet
|
||||
D. HTTPS
|
||||
|
||||
8. A technician is providing remote support and the user steps away. What should the technician do?
|
||||
|
||||
A. Continue working unsupervised
|
||||
B. Inform the user and wait or disconnect until they return
|
||||
C. Access unrelated files
|
||||
D. Change the user's password
|
||||
|
||||
9. Which type of VPN connects an individual device to a corporate network over the internet?
|
||||
|
||||
A. Site-to-site VPN
|
||||
B. Client-to-site (remote access) VPN
|
||||
C. Mesh VPN
|
||||
D. Tunnel-only VPN
|
||||
|
||||
10. Which RMM capability is most useful for IT teams managing many remote endpoints?
|
||||
|
||||
A. Managing toner inventory
|
||||
B. Remote monitoring, patch management, and scripted remediation
|
||||
C. Printing to remote printers only
|
||||
D. Managing physical access controls
|
||||
|
||||
11. What is a risk of leaving RDP exposed to the internet without additional controls?
|
||||
|
||||
A. Reduced file transfer speeds
|
||||
B. Brute-force and credential-stuffing attacks against the exposed service
|
||||
C. Increased local printer latency
|
||||
D. Reduced UPS efficiency
|
||||
|
||||
12. Which authentication improvement most reduces the risk of unauthorized remote access?
|
||||
|
||||
A. Shorter passwords
|
||||
B. Multi-factor authentication (MFA)
|
||||
C. Disabling screen lock
|
||||
D. Allowing guest accounts
|
||||
|
||||
13. A technician finishes a remote desktop session. What security step should they take?
|
||||
|
||||
A. Leave the session idle
|
||||
B. Log off the session rather than just closing the window
|
||||
C. Disable the NIC
|
||||
D. Restart the remote machine
|
||||
|
||||
14. Why should remote support sessions be logged and recorded?
|
||||
|
||||
A. To increase bandwidth usage
|
||||
B. To provide an audit trail for accountability and compliance
|
||||
C. To reduce ticket priority
|
||||
D. To replace the need for an SLA
|
||||
|
||||
15. Which tool allows a technician to securely transfer files to/from a remote Linux server?
|
||||
|
||||
A. Telnet
|
||||
B. RDP
|
||||
C. SCP or SFTP
|
||||
D. FTP
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,3 +119,13 @@ D. GFS
|
|||
3. C
|
||||
4. D
|
||||
5. C
|
||||
6. C
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. C
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Services
|
|||
C. System Information
|
||||
D. Resource Monitor
|
||||
|
||||
8. Which Windows edition includes Hyper-V for running virtual machines?
|
||||
|
||||
A. Windows Home
|
||||
B. Windows SE
|
||||
C. Windows IoT
|
||||
D. Windows Pro
|
||||
|
||||
9. Which command shows the current computer name?
|
||||
|
||||
A. `whoami`
|
||||
B. `hostname`
|
||||
C. `winver`
|
||||
D. `msinfo32`
|
||||
|
||||
10. What is the minimum RAM for a 64-bit Windows 11 installation?
|
||||
|
||||
A. 256 MB
|
||||
B. 512 MB
|
||||
C. 4 GB
|
||||
D. 16 GB
|
||||
|
||||
11. Which command lists all running processes with their process IDs?
|
||||
|
||||
A. `netstat`
|
||||
B. `tasklist`
|
||||
C. `gpupdate`
|
||||
D. `diskpart`
|
||||
|
||||
12. A technician needs to verify if a PC is 32-bit or 64-bit before installing software. Which tool provides this?
|
||||
|
||||
A. Disk Cleanup
|
||||
B. File Explorer Options
|
||||
C. System Information or Settings > System > About
|
||||
D. Windows Update only
|
||||
|
||||
13. Which command shows detailed Group Policy results and user/computer settings?
|
||||
|
||||
A. `hostname`
|
||||
B. `winver`
|
||||
C. `gpresult /r`
|
||||
D. `chkdsk`
|
||||
|
||||
14. Which Windows edition is sold only through OEM channels and is tied to the hardware it ships on?
|
||||
|
||||
A. Enterprise
|
||||
B. Pro
|
||||
C. Home (OEM)
|
||||
D. Education
|
||||
|
||||
15. Which command shows current IP configuration including IPv4 address and subnet mask?
|
||||
|
||||
A. `ping 127.0.0.1`
|
||||
B. `ipconfig`
|
||||
C. `hostname`
|
||||
D. `tracert`
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,3 +121,11 @@ D. Resource Monitor
|
|||
5. B
|
||||
6. D
|
||||
7. C
|
||||
8. D
|
||||
9. B
|
||||
10. C
|
||||
11. B
|
||||
12. C
|
||||
13. C
|
||||
14. C
|
||||
15. B
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. `free -h`
|
|||
C. `chmod`
|
||||
D. `pwd`
|
||||
|
||||
8. Which Windows directory contains 64-bit applications on a 64-bit system?
|
||||
|
||||
A. `C:\Program Files (x86)`
|
||||
B. `C:\Windows\SysWOW64`
|
||||
C. `C:\Program Files`
|
||||
D. `C:\Users\Public`
|
||||
|
||||
9. A user reports an app works on their home PC but not the work PC that runs Windows Home. The app requires domain features. What is the issue?
|
||||
|
||||
A. Insufficient disk space
|
||||
B. The app requires Windows Pro or higher
|
||||
C. The driver is outdated
|
||||
D. The app needs a dedicated graphics card
|
||||
|
||||
10. An application requires .NET Framework 4.8. The PC does not have it. Where can a technician enable this on Windows?
|
||||
|
||||
A. Device Manager
|
||||
B. Programs and Features > Turn Windows features on or off
|
||||
C. Quick format
|
||||
D. BitLocker
|
||||
|
||||
11. Which installation method allows multiple PCs to be set up at once over the network from a master image?
|
||||
|
||||
A. Manual USB install per machine
|
||||
B. PXE boot with network deployment
|
||||
C. Physical media insert per device
|
||||
D. OEM recovery partition only
|
||||
|
||||
12. Which type of software license is tied to a single machine and typically sold through hardware OEM channels?
|
||||
|
||||
A. Site license
|
||||
B. Subscription license
|
||||
C. OEM license
|
||||
D. Open-source license
|
||||
|
||||
13. A technician wants to run a Linux virtual machine inside Windows. Which Windows feature enables this?
|
||||
|
||||
A. BitLocker
|
||||
B. EFS
|
||||
C. Hyper-V
|
||||
D. UAC
|
||||
|
||||
14. Which runtime environment is required to run most Java-based applications?
|
||||
|
||||
A. .NET Framework
|
||||
B. Visual C++ Redistributable
|
||||
C. JRE (Java Runtime Environment)
|
||||
D. Cygwin
|
||||
|
||||
15. Why should business impact be considered before upgrading a critical application?
|
||||
|
||||
A. It changes the MAC address
|
||||
B. It disables DNS automatically
|
||||
C. The upgrade may affect workflows, require downtime, or break dependent processes
|
||||
D. It always removes user accounts
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. D
|
||||
|
|
@ -65,4 +121,12 @@ D. `pwd`
|
|||
5. D
|
||||
6. C
|
||||
7. B
|
||||
8. C
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. C
|
||||
13. C
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. RAID controller firmware
|
|||
C. Thermal paste management
|
||||
D. Email
|
||||
|
||||
8. Which cloud service model provides email, calendar, and productivity apps as a service?
|
||||
|
||||
A. IaaS
|
||||
B. SaaS
|
||||
C. PaaS
|
||||
D. NaaS
|
||||
|
||||
9. A remote employee's Microsoft 365 account is disabled. Which platform should an admin use to re-enable it?
|
||||
|
||||
A. Local Control Panel
|
||||
B. Microsoft 365 Admin Center
|
||||
C. Device Manager
|
||||
D. Local Users and Groups
|
||||
|
||||
10. Which cloud feature ensures that changes to a document on a phone automatically appear on a laptop?
|
||||
|
||||
A. Local caching only
|
||||
B. Real-time sync across devices
|
||||
C. Offline-only storage
|
||||
D. Drive defragmentation
|
||||
|
||||
11. A user deletes a file from OneDrive. How long is it typically recoverable from the cloud Recycle Bin?
|
||||
|
||||
A. Permanently deleted immediately
|
||||
B. Up to 30–93 days depending on license and settings
|
||||
C. Only until the next sync
|
||||
D. Until the browser cache is cleared
|
||||
|
||||
12. Which term describes using the same login credential to access multiple cloud services?
|
||||
|
||||
A. Local authentication
|
||||
B. Domain-only login
|
||||
C. Identity federation or SSO
|
||||
D. APIPA assignment
|
||||
|
||||
13. A user works offline on a document normally stored in OneDrive. What happens when they reconnect?
|
||||
|
||||
A. The file is deleted from cloud
|
||||
B. The local changes are synced to the cloud
|
||||
C. The file reverts to the cloud version automatically
|
||||
D. The sync is skipped unless manually triggered
|
||||
|
||||
14. Which setting prevents a laptop from sleeping while a Teams or Zoom meeting is in progress?
|
||||
|
||||
A. Screen refresh rate
|
||||
B. Display calibration
|
||||
C. Power Options > Sleep settings
|
||||
D. DNS server setting
|
||||
|
||||
15. Which cloud service model hosts the underlying infrastructure (VMs, storage, networking) that businesses build on?
|
||||
|
||||
A. SaaS
|
||||
B. PaaS
|
||||
C. IaaS
|
||||
D. DaaS
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. A
|
||||
|
|
@ -65,4 +121,12 @@ D. Email
|
|||
5. C
|
||||
6. B
|
||||
7. D
|
||||
8. B
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. C
|
||||
13. B
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. `shutdown /r /o /t 0`
|
|||
C. `sfc /scannow`
|
||||
D. `ipconfig /release`
|
||||
|
||||
6. A technician needs to boot a PC from USB to run Windows setup. What must be configured first?
|
||||
|
||||
A. Asset tag
|
||||
B. Boot order in BIOS/UEFI
|
||||
C. Screensaver timer
|
||||
D. Display brightness
|
||||
|
||||
7. Which Windows recovery option restores the system to factory state while keeping personal files?
|
||||
|
||||
A. System Image Recovery
|
||||
B. Reset This PC — Keep My Files
|
||||
C. Disk Cleanup
|
||||
D. Secure Boot
|
||||
|
||||
8. A boot sector error appears after a Windows update. Which command sequence is most appropriate?
|
||||
|
||||
A. `sfc /scannow` then `chkdsk`
|
||||
B. `ipconfig /release` then `/renew`
|
||||
C. `bootrec /fixmbr` then `bootrec /rebuildbcd`
|
||||
D. `diskpart` then `format`
|
||||
|
||||
9. What is the purpose of WinRE (Windows Recovery Environment)?
|
||||
|
||||
A. Manage print queues
|
||||
B. Provide recovery tools when Windows cannot start normally
|
||||
C. Update device drivers remotely
|
||||
D. Configure screen resolution
|
||||
|
||||
10. A technician needs to perform a clean install but has no DVD drive. What is the best alternative boot method?
|
||||
|
||||
A. Plug in an external monitor
|
||||
B. Boot from a bootable USB flash drive
|
||||
C. Use Bluetooth pairing
|
||||
D. Enable Secure Boot without media
|
||||
|
||||
11. Which Windows recovery option completely removes all personal files and reinstalls Windows?
|
||||
|
||||
A. System Restore
|
||||
B. Startup Repair
|
||||
C. Reset This PC — Remove Everything
|
||||
D. System Information
|
||||
|
||||
12. After a failed Windows update, a technician wants to remove the update that caused the issue. Which tool should they use?
|
||||
|
||||
A. Device Manager
|
||||
B. Windows Update history in Settings
|
||||
C. Resource Monitor
|
||||
D. Task Scheduler
|
||||
|
||||
13. What does a system image backup contain?
|
||||
|
||||
A. Only user documents
|
||||
B. Only the OS installation files
|
||||
C. A complete snapshot of the entire drive including OS, apps, and data
|
||||
D. Only registry hives
|
||||
|
||||
14. A PC boots to a black screen with "BOOTMGR is missing." What should the technician try first?
|
||||
|
||||
A. Disable Windows Firewall
|
||||
B. Run Disk Cleanup
|
||||
C. Boot from Windows media and run Startup Repair
|
||||
D. Change the screensaver
|
||||
|
||||
15. Which Advanced Startup Options tool rolls back to a previous restore point?
|
||||
|
||||
A. Command Prompt
|
||||
B. System Restore
|
||||
C. Task Manager
|
||||
D. Memory Diagnostic
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. C
|
||||
|
|
@ -49,4 +119,14 @@ D. `ipconfig /release`
|
|||
3. D
|
||||
4. C
|
||||
5. B
|
||||
6. B
|
||||
7. B
|
||||
8. C
|
||||
9. B
|
||||
10. B
|
||||
11. C
|
||||
12. B
|
||||
13. C
|
||||
14. C
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -42,6 +42,76 @@ B. Device Manager
|
|||
C. System Information
|
||||
D. Task Scheduler
|
||||
|
||||
6. A technician suspects a process is consuming too much RAM. Which tool shows processes with memory usage in real time?
|
||||
|
||||
A. Disk Management
|
||||
B. Event Viewer
|
||||
C. Task Manager
|
||||
D. Local Security Policy
|
||||
|
||||
7. A technician needs to create a local user account on a Windows workstation. Which tool should they use?
|
||||
|
||||
A. Task Scheduler
|
||||
B. Performance Monitor
|
||||
C. Local Users and Groups
|
||||
D. Device Manager
|
||||
|
||||
8. Which tool generates data collector sets and long-term performance logs?
|
||||
|
||||
A. Resource Monitor
|
||||
B. Performance Monitor
|
||||
C. Task Manager
|
||||
D. Event Viewer
|
||||
|
||||
9. Which tool shows drive health and partition layout graphically and can assign drive letters?
|
||||
|
||||
A. Services
|
||||
B. System Configuration
|
||||
C. Disk Management
|
||||
D. Local Security Policy
|
||||
|
||||
10. Which tool is used to disable unnecessary startup services and programs to improve boot time diagnostically?
|
||||
|
||||
A. Device Manager
|
||||
B. System Configuration (msconfig)
|
||||
C. Credential Manager
|
||||
D. Disk Management
|
||||
|
||||
11. A technician needs to stop and restart a stuck background service. Which tool should they use?
|
||||
|
||||
A. Task Scheduler
|
||||
B. Performance Monitor
|
||||
C. Services (services.msc)
|
||||
D. Event Viewer
|
||||
|
||||
12. Which utility provides a single consolidated view of system hardware including BIOS version and processor details?
|
||||
|
||||
A. Resource Monitor
|
||||
B. Disk Management
|
||||
C. System Information (msinfo32)
|
||||
D. Local Security Policy
|
||||
|
||||
13. A technician wants to set a minimum password length policy on a standalone workstation. Which tool should they use?
|
||||
|
||||
A. Task Manager
|
||||
B. Event Viewer
|
||||
C. Local Security Policy
|
||||
D. Disk Management
|
||||
|
||||
14. Which Event Viewer log records events from Windows OS components and services?
|
||||
|
||||
A. Application
|
||||
B. System
|
||||
C. Security
|
||||
D. Setup
|
||||
|
||||
15. A technician wants to schedule a disk cleanup script to run every Sunday at 2 AM. Which tool is best?
|
||||
|
||||
A. Disk Management
|
||||
B. Device Manager
|
||||
C. Resource Monitor
|
||||
D. Task Scheduler
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -49,4 +119,14 @@ D. Task Scheduler
|
|||
3. C
|
||||
4. B
|
||||
5. D
|
||||
6. C
|
||||
7. C
|
||||
8. B
|
||||
9. C
|
||||
10. B
|
||||
11. C
|
||||
12. C
|
||||
13. C
|
||||
14. B
|
||||
15. D
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. `/?`
|
|||
C. `127.0.0.1`
|
||||
D. `C:`
|
||||
|
||||
8. Which command checks and repairs disk errors on a drive?
|
||||
|
||||
A. `sfc /scannow`
|
||||
B. `netstat -ano`
|
||||
C. `chkdsk /f`
|
||||
D. `gpresult /r`
|
||||
|
||||
9. A technician wants to see the path network packets take to a remote host. Which command is best?
|
||||
|
||||
A. `hostname`
|
||||
B. `whoami`
|
||||
C. `tracert`
|
||||
D. `net use`
|
||||
|
||||
10. Which command maps a network drive to a drive letter?
|
||||
|
||||
A. `diskpart`
|
||||
B. `net use Z: \\server\share`
|
||||
C. `gpupdate`
|
||||
D. `sfc`
|
||||
|
||||
11. A PC needs an immediate shutdown. Which command achieves this?
|
||||
|
||||
A. `shutdown /r /t 0`
|
||||
B. `shutdown /s /t 0`
|
||||
C. `gpupdate /force`
|
||||
D. `sfc /scannow`
|
||||
|
||||
12. Which command repairs the Windows boot record when a system cannot start?
|
||||
|
||||
A. `chkdsk /r`
|
||||
B. `diskpart`
|
||||
C. `bootrec /fixmbr`
|
||||
D. `netstat -ano`
|
||||
|
||||
13. What does `DISM /Online /Cleanup-Image /RestoreHealth` do?
|
||||
|
||||
A. Formats the system drive
|
||||
B. Repairs the Windows component store using Windows Update
|
||||
C. Forces a Group Policy refresh
|
||||
D. Stops all running services
|
||||
|
||||
14. Which command terminates a running process by its process ID?
|
||||
|
||||
A. `net stop`
|
||||
B. `gpresult /r`
|
||||
C. `taskkill /PID <id> /F`
|
||||
D. `sfc /scannow`
|
||||
|
||||
15. Which command releases the current DHCP lease on a Windows machine?
|
||||
|
||||
A. `ipconfig /renew`
|
||||
B. `ipconfig /flushdns`
|
||||
C. `ipconfig /release`
|
||||
D. `ipconfig /all`
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. D
|
||||
|
|
@ -65,4 +121,12 @@ D. `C:`
|
|||
5. A
|
||||
6. C
|
||||
7. B
|
||||
8. C
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. C
|
||||
13. B
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. `ping 127.0.0.1`
|
|||
C. `gpupdate /force`
|
||||
D. `df -T`
|
||||
|
||||
8. Which file system is commonly used for USB drives that need to work on both Windows and macOS?
|
||||
|
||||
A. NTFS
|
||||
B. ext4
|
||||
C. exFAT
|
||||
D. ReFS
|
||||
|
||||
9. Which Windows file system is designed for resilience and data integrity in server and RAID environments?
|
||||
|
||||
A. FAT16
|
||||
B. ReFS
|
||||
C. HFS+
|
||||
D. APFS
|
||||
|
||||
10. A technician is formatting a USB drive for use on Linux only. Which file system is the best choice?
|
||||
|
||||
A. NTFS
|
||||
B. FAT32
|
||||
C. exFAT
|
||||
D. ext4
|
||||
|
||||
11. Which Linux command shows the kernel version and architecture of the running system?
|
||||
|
||||
A. `chmod`
|
||||
B. `uname -a`
|
||||
C. `df -T`
|
||||
D. `apt`
|
||||
|
||||
12. ChromeOS is based on which kernel?
|
||||
|
||||
A. Windows NT
|
||||
B. Darwin
|
||||
C. Linux
|
||||
D. FreeBSD
|
||||
|
||||
13. Which mobile OS uses APK files as its application package format?
|
||||
|
||||
A. iOS
|
||||
B. Android
|
||||
C. ChromeOS
|
||||
D. macOS
|
||||
|
||||
14. What is the main advantage of NTFS over FAT32 for Windows system drives?
|
||||
|
||||
A. Lower storage overhead
|
||||
B. Compatibility with older DOS systems
|
||||
C. Support for file permissions, encryption, and files larger than 4 GB
|
||||
D. Faster write speeds on all hardware
|
||||
|
||||
15. Which file system does iOS use internally?
|
||||
|
||||
A. NTFS
|
||||
B. ext4
|
||||
C. FAT32
|
||||
D. APFS
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. C
|
||||
|
|
@ -65,4 +121,12 @@ D. `df -T`
|
|||
5. C
|
||||
6. B
|
||||
7. D
|
||||
8. C
|
||||
9. B
|
||||
10. D
|
||||
11. B
|
||||
12. C
|
||||
13. B
|
||||
14. C
|
||||
15. D
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. `chkdsk`
|
|||
C. `ms-settings:`
|
||||
D. `whoami`
|
||||
|
||||
8. Which command opens the System Properties dialog (includes computer name and domain info)?
|
||||
|
||||
A. `appwiz.cpl`
|
||||
B. `sysdm.cpl`
|
||||
C. `ncpa.cpl`
|
||||
D. `firewall.cpl`
|
||||
|
||||
9. Which command opens Windows Firewall with Advanced Security?
|
||||
|
||||
A. `firewall.cpl`
|
||||
B. `wf.msc`
|
||||
C. `ncpa.cpl`
|
||||
D. `eventvwr.msc`
|
||||
|
||||
10. A technician needs to add the Telnet Client feature. Which Control Panel section is most appropriate?
|
||||
|
||||
A. Programs and Features > Turn Windows features on or off
|
||||
B. Device Manager
|
||||
C. Power Options
|
||||
D. File Explorer Options
|
||||
|
||||
11. Which command opens the advanced User Accounts dialog?
|
||||
|
||||
A. `control userpasswords2`
|
||||
B. `ncpa.cpl`
|
||||
C. `appwiz.cpl`
|
||||
D. `ms-settings:`
|
||||
|
||||
12. A user reports that file extensions are not shown in File Explorer. Which setting controls this?
|
||||
|
||||
A. Power Options
|
||||
B. Device Manager
|
||||
C. File Explorer Options > View > Hide extensions
|
||||
D. Internet Options
|
||||
|
||||
13. Which command opens the classic Control Panel?
|
||||
|
||||
A. `ms-settings:`
|
||||
B. `eventvwr.msc`
|
||||
C. `control`
|
||||
D. `diskmgmt.msc`
|
||||
|
||||
14. Which command opens Event Viewer?
|
||||
|
||||
A. `perfmon.msc`
|
||||
B. `services.msc`
|
||||
C. `diskmgmt.msc`
|
||||
D. `eventvwr.msc`
|
||||
|
||||
15. A technician wants to configure Windows to require a password after the screensaver activates. Where is this setting found?
|
||||
|
||||
A. Device Manager
|
||||
B. Personalization > Lock Screen or Screen Saver settings
|
||||
C. Network Connections
|
||||
D. Programs and Features
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,4 +121,12 @@ D. `whoami`
|
|||
5. B
|
||||
6. D
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. A
|
||||
11. A
|
||||
12. C
|
||||
13. C
|
||||
14. D
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Metered connection
|
|||
C. Disk quota
|
||||
D. Fast Startup
|
||||
|
||||
8. Which command releases and then renews a DHCP lease?
|
||||
|
||||
A. `ipconfig /all` then `netstat`
|
||||
B. `ipconfig /release` then `ipconfig /renew`
|
||||
C. `nslookup` then `tracert`
|
||||
D. `net use` then `hostname`
|
||||
|
||||
9. A user can reach internal resources but cannot browse the internet. What is the most likely cause?
|
||||
|
||||
A. Incorrect subnet mask
|
||||
B. Default gateway is missing or incorrect
|
||||
C. DNS is set correctly
|
||||
D. APIPA address assigned
|
||||
|
||||
10. Which command clears the local DNS resolver cache?
|
||||
|
||||
A. `nslookup /flush`
|
||||
B. `ipconfig /flushdns`
|
||||
C. `netstat -flush`
|
||||
D. `gpupdate /force`
|
||||
|
||||
11. A Windows workstation needs to use a static IP. Where is this configured?
|
||||
|
||||
A. Device Manager
|
||||
B. Programs and Features
|
||||
C. Network adapter properties > TCP/IPv4
|
||||
D. Windows Update
|
||||
|
||||
12. Which network profile automatically applies the most restrictive Windows Firewall rules?
|
||||
|
||||
A. Domain
|
||||
B. Private
|
||||
C. Workgroup
|
||||
D. Public
|
||||
|
||||
13. A user cannot reach a network printer by name but can reach it by IP address. Which service is most likely at fault?
|
||||
|
||||
A. DHCP
|
||||
B. DNS
|
||||
C. NTFS
|
||||
D. BitLocker
|
||||
|
||||
14. Which command tests basic network connectivity to another host?
|
||||
|
||||
A. `netstat`
|
||||
B. `ping`
|
||||
C. `gpresult`
|
||||
D. `taskkill`
|
||||
|
||||
15. A shared folder should allow all domain users to read but only IT staff to write. Which feature combination handles this?
|
||||
|
||||
A. DNS server settings
|
||||
B. DHCP scope
|
||||
C. Metered connection
|
||||
D. Share permissions combined with NTFS permissions
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. D
|
||||
|
|
@ -65,4 +121,12 @@ D. Fast Startup
|
|||
5. D
|
||||
6. C
|
||||
7. B
|
||||
8. B
|
||||
9. B
|
||||
10. B
|
||||
11. C
|
||||
12. D
|
||||
13. B
|
||||
14. B
|
||||
15. D
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Dock
|
|||
C. Continuity
|
||||
D. Disk Utility
|
||||
|
||||
8. Which macOS tool is equivalent to Windows Task Manager for viewing and killing processes?
|
||||
|
||||
A. Time Machine
|
||||
B. Disk Utility
|
||||
C. Activity Monitor
|
||||
D. Keychain Access
|
||||
|
||||
9. Which macOS command-line tool lists running processes?
|
||||
|
||||
A. `gpupdate`
|
||||
B. `tasklist`
|
||||
C. `ps aux`
|
||||
D. `ipconfig`
|
||||
|
||||
10. Which macOS feature allows you to view and manage multiple virtual desktops?
|
||||
|
||||
A. Spotlight
|
||||
B. Mission Control / Spaces
|
||||
C. Keychain
|
||||
D. FileVault
|
||||
|
||||
11. Which macOS keyboard shortcut opens Spotlight search?
|
||||
|
||||
A. `Command-Option-Escape`
|
||||
B. `Command-Space`
|
||||
C. `Command-Tab`
|
||||
D. `Control-Alt-Delete`
|
||||
|
||||
12. A macOS application will not launch because it is from an unidentified developer. Which setting controls this?
|
||||
|
||||
A. Time Machine
|
||||
B. FileVault
|
||||
C. Privacy & Security > Allow apps from
|
||||
D. Disk Utility
|
||||
|
||||
13. Which macOS command shows the current network configuration including IP and DNS?
|
||||
|
||||
A. `sfc /scannow`
|
||||
B. `ipconfig /all`
|
||||
C. `ifconfig` or `networksetup`
|
||||
D. `gpresult /r`
|
||||
|
||||
14. A macOS user wants to check whether a remote host is reachable from Terminal. Which command should they use?
|
||||
|
||||
A. `tracert`
|
||||
B. `ipconfig`
|
||||
C. `ping`
|
||||
D. `chkdsk`
|
||||
|
||||
15. Which macOS feature allows sharing clipboard content, files, and handoff between nearby Apple devices?
|
||||
|
||||
A. Spotlight
|
||||
B. FileVault
|
||||
C. Continuity
|
||||
D. Disk Utility
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. A
|
||||
|
|
@ -65,4 +121,12 @@ D. Disk Utility
|
|||
5. C
|
||||
6. B
|
||||
7. D
|
||||
8. C
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. C
|
||||
13. C
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. `mount`
|
|||
C. `sudo`
|
||||
D. `find`
|
||||
|
||||
8. Which command shows the current working directory in Linux?
|
||||
|
||||
A. `ls`
|
||||
B. `cd`
|
||||
C. `pwd`
|
||||
D. `cat`
|
||||
|
||||
9. Which command changes file ownership in Linux?
|
||||
|
||||
A. `chmod`
|
||||
B. `chown`
|
||||
C. `grep`
|
||||
D. `find`
|
||||
|
||||
10. Which Linux command installs a package on Red Hat/CentOS-based systems?
|
||||
|
||||
A. `apt install`
|
||||
B. `brew install`
|
||||
C. `dnf install` or `yum install`
|
||||
D. `dpkg --install`
|
||||
|
||||
11. Which command searches for text inside files in Linux?
|
||||
|
||||
A. `man`
|
||||
B. `df`
|
||||
C. `grep`
|
||||
D. `mount`
|
||||
|
||||
12. Which file in Linux defines where file systems are mounted at boot?
|
||||
|
||||
A. `/etc/passwd`
|
||||
B. `/etc/shadow`
|
||||
C. `/etc/hosts`
|
||||
D. `/etc/fstab`
|
||||
|
||||
13. Which Linux command shows disk usage for a specific directory?
|
||||
|
||||
A. `df -h`
|
||||
B. `du -sh /path`
|
||||
C. `top`
|
||||
D. `man`
|
||||
|
||||
14. Which permission string means owner can read/write/execute, group can read/execute, others can read only?
|
||||
|
||||
A. `rwxrwxrwx`
|
||||
B. `rwxr-xr--`
|
||||
C. `rw-rw-rw-`
|
||||
D. `r--r--r--`
|
||||
|
||||
15. Which command shows who is currently logged in to a Linux system?
|
||||
|
||||
A. `ps aux`
|
||||
B. `df`
|
||||
C. `w` or `who`
|
||||
D. `grep`
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. C
|
||||
|
|
@ -65,4 +121,12 @@ D. `find`
|
|||
5. B
|
||||
6. D
|
||||
7. A
|
||||
8. C
|
||||
9. B
|
||||
10. C
|
||||
11. C
|
||||
12. D
|
||||
13. B
|
||||
14. B
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. APFS
|
|||
C. SSO
|
||||
D. exFAT
|
||||
|
||||
8. Which access control model assigns permissions based on the user's role in the organization?
|
||||
|
||||
A. DAC (Discretionary)
|
||||
B. RBAC (Role-Based)
|
||||
C. TOTP
|
||||
D. DLP
|
||||
|
||||
9. Which physical security control prevents someone from following an authorized person through a secure door?
|
||||
|
||||
A. CCTV
|
||||
B. Mantrap or access control vestibule
|
||||
C. Badge color coding
|
||||
D. SSID broadcast
|
||||
|
||||
10. Which type of control aims to fix a vulnerability or issue after it is detected?
|
||||
|
||||
A. Preventive
|
||||
B. Detective
|
||||
C. Corrective
|
||||
D. Deterrent
|
||||
|
||||
11. Which authentication factor type is a smartcard?
|
||||
|
||||
A. Something you know
|
||||
B. Something you are
|
||||
C. Something you have
|
||||
D. Something you do
|
||||
|
||||
12. A company requires two of the following to log in: PIN, fingerprint, and a phone app. This is an example of:
|
||||
|
||||
A. Single-factor authentication
|
||||
B. Multi-factor authentication (MFA)
|
||||
C. Zero-trust bypass
|
||||
D. Just-in-time SSID
|
||||
|
||||
13. Which security control type defines policies and procedures rather than technical tools?
|
||||
|
||||
A. Physical
|
||||
B. Technical
|
||||
C. Administrative
|
||||
D. Detective
|
||||
|
||||
14. Which physical control uses a second locked door to trap and verify a person before granting full access?
|
||||
|
||||
A. Bollard
|
||||
B. Badge scanner
|
||||
C. Mantrap
|
||||
D. CCTV
|
||||
|
||||
15. A user authenticates with a fingerprint. Which factor type is this?
|
||||
|
||||
A. Something you know
|
||||
B. Something you have
|
||||
C. Something you are
|
||||
D. Something you do
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,4 +121,12 @@ D. exFAT
|
|||
5. D
|
||||
6. A
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. C
|
||||
11. C
|
||||
12. B
|
||||
13. C
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. It is not strong security because the SSID can still be discovered
|
|||
C. It prevents all malware infections
|
||||
D. It physically protects the router
|
||||
|
||||
8. Which SOHO feature assigns local IP addresses to connected devices automatically?
|
||||
|
||||
A. DNS
|
||||
B. DHCP
|
||||
C. NAT
|
||||
D. UPnP
|
||||
|
||||
9. A small business wants to prevent employees from accidentally accessing certain websites. Which router feature helps?
|
||||
|
||||
A. DHCP reservation
|
||||
B. UPnP
|
||||
C. Content filtering or URL filtering
|
||||
D. SSID broadcast disable
|
||||
|
||||
10. Which router setting maps a specific inbound port to an internal server so external users can reach it?
|
||||
|
||||
A. DHCP reservation
|
||||
B. Port forwarding
|
||||
C. Guest network isolation
|
||||
D. Firewall default deny
|
||||
|
||||
11. A business needs each printer to always receive the same IP address from DHCP. Which feature enables this?
|
||||
|
||||
A. Port forwarding
|
||||
B. DHCP reservation by MAC address
|
||||
C. WPA2-Enterprise
|
||||
D. DMZ hosting
|
||||
|
||||
12. Which network zone hosts public-facing servers while keeping them separate from the internal LAN?
|
||||
|
||||
A. Guest network
|
||||
B. VLAN only
|
||||
C. DMZ (demilitarized zone)
|
||||
D. Private cloud
|
||||
|
||||
13. A home router's remote management interface is exposed to the internet. What should be done?
|
||||
|
||||
A. Enable WEP to protect it
|
||||
B. Disable remote management or restrict it to trusted IPs only
|
||||
C. Enable UPnP for better access
|
||||
D. Broadcast the SSID
|
||||
|
||||
14. Which security practice ensures that wireless clients cannot communicate with each other on a guest network?
|
||||
|
||||
A. Client isolation or AP isolation
|
||||
B. DHCP reservation
|
||||
C. Port forwarding
|
||||
D. SSID broadcast
|
||||
|
||||
15. What should be done if a SOHO router reaches end-of-life and the vendor stops releasing security patches?
|
||||
|
||||
A. Continue using it without concern
|
||||
B. Replace it with a supported model
|
||||
C. Disable DHCP only
|
||||
D. Enable WEP as a workaround
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. D
|
||||
|
|
@ -65,4 +121,12 @@ D. It physically protects the router
|
|||
5. A
|
||||
6. C
|
||||
7. B
|
||||
8. B
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. C
|
||||
13. B
|
||||
14. A
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Quick format
|
|||
C. Screen brightness
|
||||
D. Proxy
|
||||
|
||||
8. What does HTTPS ensure when visiting a website?
|
||||
|
||||
A. The website is free of malware
|
||||
B. The connection between the browser and server is encrypted
|
||||
C. The website is in the trusted vendors list
|
||||
D. The download is automatically scanned
|
||||
|
||||
9. Why are browser updates important from a security perspective?
|
||||
|
||||
A. They remove the need for passwords
|
||||
B. They make certificate warnings safe to ignore
|
||||
C. They physically secure the router
|
||||
D. They can patch security vulnerabilities in the browser
|
||||
|
||||
10. A user visits a legitimate news site and gets a malware pop-up. What is the likely cause?
|
||||
|
||||
A. The user's screen is too bright
|
||||
B. Malvertising — malicious ads served through ad networks on legitimate sites
|
||||
C. The browser needs a new printer driver
|
||||
D. The SSL certificate expired
|
||||
|
||||
11. Why is it risky to save passwords in a browser on a shared computer?
|
||||
|
||||
A. It slows the browser
|
||||
B. Other users or malware could access saved credentials
|
||||
C. It disables HTTPS
|
||||
D. It requires a GPU
|
||||
|
||||
12. Which browser feature warns users when they attempt to visit a known phishing or malware site?
|
||||
|
||||
A. Download manager
|
||||
B. Safe Browsing or SmartScreen filter
|
||||
C. Private mode
|
||||
D. Tab management
|
||||
|
||||
13. A user's browser homepage changed and unknown toolbars appeared after installing freeware. What most likely happened?
|
||||
|
||||
A. A scheduled update ran
|
||||
B. A browser hijacker was installed bundled with the freeware
|
||||
C. The DNS server changed
|
||||
D. The user's account was moved to a domain
|
||||
|
||||
14. What is the safest action before clicking a link in a suspicious email?
|
||||
|
||||
A. Click it to check if it loads correctly
|
||||
B. Hover over the link to preview the URL and verify it matches the expected destination
|
||||
C. Forward the email to verify with others
|
||||
D. Save the attachment first
|
||||
|
||||
15. What is the purpose of certificate pinning in security-conscious applications?
|
||||
|
||||
A. Speed up TLS handshakes
|
||||
B. Prevent man-in-the-middle attacks by accepting only a specific certificate
|
||||
C. Allow self-signed certificates everywhere
|
||||
D. Replace HTTPS with HTTP for speed
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. C
|
||||
|
|
@ -65,4 +121,12 @@ D. Proxy
|
|||
5. C
|
||||
6. B
|
||||
7. D
|
||||
8. B
|
||||
9. D
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Microsoft account
|
|||
C. Domain account
|
||||
D. Guest-only account
|
||||
|
||||
8. BitLocker prompts for a recovery key at boot. What likely changed?
|
||||
|
||||
A. The screensaver activated
|
||||
B. Hardware or firmware changes detected by TPM
|
||||
C. The monitor refresh rate changed
|
||||
D. Windows Update failed
|
||||
|
||||
9. Which Windows command shows the current user's security group memberships?
|
||||
|
||||
A. `hostname`
|
||||
B. `winver`
|
||||
C. `whoami /groups`
|
||||
D. `sfc /scannow`
|
||||
|
||||
10. Which Windows feature provides a software firewall between the network and the OS?
|
||||
|
||||
A. EFS
|
||||
B. Windows Defender Firewall
|
||||
C. UAC
|
||||
D. BitLocker
|
||||
|
||||
11. Which built-in account has the highest level of privileges on a standalone Windows machine?
|
||||
|
||||
A. Standard user
|
||||
B. Guest
|
||||
C. Power user
|
||||
D. Local Administrator
|
||||
|
||||
12. Which Windows Security feature scans files in real time to detect malware?
|
||||
|
||||
A. BitLocker
|
||||
B. EFS
|
||||
C. UAC
|
||||
D. Microsoft Defender real-time protection
|
||||
|
||||
13. A file on an NTFS drive is encrypted with EFS. Who can open it?
|
||||
|
||||
A. Anyone on the local network
|
||||
B. Only the user account that encrypted it (and authorized recovery agents)
|
||||
C. All administrators automatically
|
||||
D. Any user with read share permission
|
||||
|
||||
14. A user needs to share a folder so everyone can read but only IT can write. Which permission type controls write access on an NTFS volume?
|
||||
|
||||
A. DNS settings
|
||||
B. Power profile
|
||||
C. NTFS permissions
|
||||
D. Wi-Fi SSID
|
||||
|
||||
15. Which Windows feature manages encryption keys and can be backed up to Active Directory?
|
||||
|
||||
A. EFS only
|
||||
B. UAC
|
||||
C. BitLocker with TPM and recovery key backup
|
||||
D. Windows Firewall
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,4 +121,12 @@ D. Guest-only account
|
|||
5. B
|
||||
6. D
|
||||
7. C
|
||||
8. B
|
||||
9. C
|
||||
10. B
|
||||
11. D
|
||||
12. D
|
||||
13. B
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. TACACS+
|
|||
C. BitLocker
|
||||
D. EFS
|
||||
|
||||
8. Which wireless standard is the most current and provides the strongest security?
|
||||
|
||||
A. WEP
|
||||
B. WPA
|
||||
C. WPA2
|
||||
D. WPA3
|
||||
|
||||
9. What is the purpose of MAC address filtering on a wireless network?
|
||||
|
||||
A. Encrypt all data in transit
|
||||
B. Restrict connections to devices whose MAC addresses are on an approved list
|
||||
C. Replace the need for a Wi-Fi password
|
||||
D. Increase wireless range
|
||||
|
||||
10. Why is MAC address filtering alone considered a weak security measure?
|
||||
|
||||
A. It slows down the access point
|
||||
B. MAC addresses can be spoofed by attackers
|
||||
C. It requires WEP
|
||||
D. It disables SSID broadcast
|
||||
|
||||
11. What does WPA2-Enterprise require that WPA2-Personal does not?
|
||||
|
||||
A. A pre-shared key (password)
|
||||
B. An authentication server (RADIUS)
|
||||
C. WEP as a fallback
|
||||
D. Kerberos tickets only
|
||||
|
||||
12. A hotel guest connects to "FREE_HOTEL_WIFI" which is not an official network. What attack is this?
|
||||
|
||||
A. Dictionary attack
|
||||
B. Evil twin
|
||||
C. Kerberos overflow
|
||||
D. Supply chain attack
|
||||
|
||||
13. Which wireless configuration reduces the risk of rogue device connections on a corporate network?
|
||||
|
||||
A. Hiding the SSID only
|
||||
B. 802.1X authentication with certificates
|
||||
C. MAC filtering only
|
||||
D. Disabling all encryption
|
||||
|
||||
14. A company wants to ensure wireless clients each receive individual encryption keys rather than a shared key. Which mode achieves this?
|
||||
|
||||
A. WPA2-Personal
|
||||
B. WEP
|
||||
C. WPA2-Enterprise
|
||||
D. Open
|
||||
|
||||
15. Which protocol provides encrypted authentication for RADIUS-based wireless and is commonly used with EAP?
|
||||
|
||||
A. TKIP
|
||||
B. WEP
|
||||
C. 802.1X
|
||||
D. APIPA
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. D
|
||||
|
|
@ -65,4 +121,12 @@ D. EFS
|
|||
5. D
|
||||
6. C
|
||||
7. B
|
||||
8. D
|
||||
9. B
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. C
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Change the desktop wallpaper
|
|||
C. Convert the disk to FAT32
|
||||
D. Reimage or reinstall the OS from clean media/image
|
||||
|
||||
8. Which malware type spreads by attaching itself to legitimate programs and activates when the host program runs?
|
||||
|
||||
A. Trojan
|
||||
B. Worm
|
||||
C. Virus
|
||||
D. Cryptominer
|
||||
|
||||
9. Which malware type spreads across a network without needing a host file?
|
||||
|
||||
A. Virus
|
||||
B. Adware
|
||||
C. Worm
|
||||
D. PUP
|
||||
|
||||
10. A user downloads what appears to be a legitimate game but it installs a backdoor. What malware type is this?
|
||||
|
||||
A. Rootkit
|
||||
B. Trojan
|
||||
C. Ransomware
|
||||
D. Keylogger
|
||||
|
||||
11. Which tool monitors and filters network traffic to detect and block known malicious signatures?
|
||||
|
||||
A. EDR
|
||||
B. UPS
|
||||
C. IDS/IPS
|
||||
D. Time Machine
|
||||
|
||||
12. An application came bundled with freeware and now shows unwanted ads. What category is this?
|
||||
|
||||
A. Rootkit
|
||||
B. Ransomware
|
||||
C. Worm
|
||||
D. PUP (Potentially Unwanted Program)
|
||||
|
||||
13. What is the primary goal of spyware?
|
||||
|
||||
A. Encrypt files for ransom
|
||||
B. Collect user information and transmit it without consent
|
||||
C. Replicate across the network
|
||||
D. Display unwanted advertisements
|
||||
|
||||
14. A user receives an email with an attachment that installs a keylogger when opened. What attack category is this?
|
||||
|
||||
A. DDoS
|
||||
B. SQL injection
|
||||
C. Phishing with a malware payload
|
||||
D. Ransomware encryption only
|
||||
|
||||
15. Which type of malware specifically targets the boot sector of a hard drive?
|
||||
|
||||
A. Trojan
|
||||
B. Boot sector virus
|
||||
C. Adware
|
||||
D. Worm
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. A
|
||||
|
|
@ -65,4 +121,12 @@ D. Reimage or reinstall the OS from clean media/image
|
|||
5. C
|
||||
6. B
|
||||
7. D
|
||||
8. C
|
||||
9. C
|
||||
10. B
|
||||
11. C
|
||||
12. D
|
||||
13. B
|
||||
14. C
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Plaintext storage
|
|||
C. Tailgating
|
||||
D. SAML
|
||||
|
||||
8. A technician receives a call from someone claiming to be IT support asking for their password. What attack type is this?
|
||||
|
||||
A. Phishing
|
||||
B. Vishing
|
||||
C. SQL injection
|
||||
D. Tailgating
|
||||
|
||||
9. An attacker follows an employee through a secure door without scanning their badge. What is this called?
|
||||
|
||||
A. Shoulder surfing
|
||||
B. Tailgating
|
||||
C. Whaling
|
||||
D. Smishing
|
||||
|
||||
10. An attacker watches a user enter their PIN at an ATM by standing nearby. What attack is this?
|
||||
|
||||
A. Tailgating
|
||||
B. Vishing
|
||||
C. Shoulder surfing
|
||||
D. Evil twin
|
||||
|
||||
11. An attacker searches through discarded printed documents to find sensitive information. What is this called?
|
||||
|
||||
A. Dumpster diving
|
||||
B. Smishing
|
||||
C. Watering hole attack
|
||||
D. Shoulder surfing
|
||||
|
||||
12. Which attack floods a login page with many different password guesses automatically?
|
||||
|
||||
A. Shoulder surfing
|
||||
B. Vishing
|
||||
C. Brute force attack
|
||||
D. Tailgating
|
||||
|
||||
13. An email appears to come from the CEO asking the CFO to wire money immediately. This targeted attack is called:
|
||||
|
||||
A. Smishing
|
||||
B. Vishing
|
||||
C. Whaling or Business Email Compromise (BEC)
|
||||
D. Watering hole
|
||||
|
||||
14. An attacker compromises a popular developer tool website knowing IT professionals visit it. What attack type is this?
|
||||
|
||||
A. Vishing
|
||||
B. Watering hole attack
|
||||
C. Tailgating
|
||||
D. Smishing
|
||||
|
||||
15. What is the best general defense against social engineering attacks?
|
||||
|
||||
A. Disable all email
|
||||
B. Use only WEP
|
||||
C. Security awareness training
|
||||
D. Remove all firewalls
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. C
|
||||
|
|
@ -65,4 +121,12 @@ D. SAML
|
|||
5. B
|
||||
6. D
|
||||
7. A
|
||||
8. B
|
||||
9. B
|
||||
10. C
|
||||
11. A
|
||||
12. C
|
||||
13. C
|
||||
14. B
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Delete all backups
|
|||
C. Educate the end user
|
||||
D. Turn off antivirus
|
||||
|
||||
8. What is the correct order of the first three steps in the CompTIA malware removal process?
|
||||
|
||||
A. Scan → Quarantine → Educate
|
||||
B. Reimage → Update → Educate
|
||||
C. Identify and research → Quarantine → Disable System Restore
|
||||
D. Update signatures → Scan → Report
|
||||
|
||||
9. An infected system is connected to the corporate network. What is the immediate risk if not quarantined?
|
||||
|
||||
A. The system will run out of disk space
|
||||
B. The malware could spread to other systems on the network
|
||||
C. System Restore will fail
|
||||
D. Antivirus signatures will not update
|
||||
|
||||
10. A user was tricked into running a malicious file from a phishing email. Which step in the removal process addresses preventing this from happening again?
|
||||
|
||||
A. Quarantine
|
||||
B. Disable System Restore
|
||||
C. Educate the end user
|
||||
D. Run a full scan
|
||||
|
||||
11. Which scanning tool is recommended for a second-opinion scan during malware removal?
|
||||
|
||||
A. A dedicated on-demand scanner from a different vendor than the primary AV
|
||||
B. The same antivirus already installed
|
||||
C. System Restore
|
||||
D. Task Manager only
|
||||
|
||||
12. After malware removal, a technician checks that the system is fully patched. What is the reason?
|
||||
|
||||
A. Patches change file permissions automatically
|
||||
B. Vulnerabilities may have been exploited or left open and need to be closed
|
||||
C. Updates reset System Restore
|
||||
D. Patches disable antivirus
|
||||
|
||||
13. A technician runs a full scan and the system appears clean. What should be done before returning the machine to the user?
|
||||
|
||||
A. Delete all backups
|
||||
B. Skip re-enabling System Protection
|
||||
C. Verify system functionality, re-enable System Protection, and create a restore point
|
||||
D. Immediately reimage
|
||||
|
||||
14. Why is System Restore disabled before running remediation scans?
|
||||
|
||||
A. System Restore blocks antivirus tools from running
|
||||
B. Restore points may contain copies of the malware that could re-infect after cleanup
|
||||
C. System Restore uses extra CPU during scans
|
||||
D. It forces the network adapter to disable
|
||||
|
||||
15. After completing all cleanup and verification steps, what is the very last thing to do?
|
||||
|
||||
A. Disable the firewall permanently
|
||||
B. Delete all backups
|
||||
C. Educate the end user on how to avoid reinfection
|
||||
D. Turn off antivirus
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,4 +121,12 @@ D. Turn off antivirus
|
|||
5. D
|
||||
6. A
|
||||
7. C
|
||||
8. C
|
||||
9. B
|
||||
10. C
|
||||
11. A
|
||||
12. B
|
||||
13. C
|
||||
14. B
|
||||
15. C
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Confirm business/system impact
|
|||
C. Disable antivirus permanently
|
||||
D. Convert the drive to FAT32
|
||||
|
||||
8. Why is it important to keep OS and application patches up to date?
|
||||
|
||||
A. Patches improve screen resolution
|
||||
B. Patches close known security vulnerabilities
|
||||
C. Patches disable antivirus
|
||||
D. Patches remove user accounts
|
||||
|
||||
9. Which configuration reduces the attack surface by requiring a PIN before the screen is accessible?
|
||||
|
||||
A. Disable screen lock
|
||||
B. Enable AutoRun
|
||||
C. Screen lock with automatic timeout
|
||||
D. Lower display brightness
|
||||
|
||||
10. What is the purpose of host-based firewall rules on a workstation?
|
||||
|
||||
A. Control which apps can accept inbound network connections
|
||||
B. Manage driver installation
|
||||
C. Remove the need for EFS
|
||||
D. Disable BitLocker
|
||||
|
||||
11. A company requires 12-character minimum passwords with complexity. Where is this configured on a standalone Windows machine?
|
||||
|
||||
A. Device Manager
|
||||
B. Windows Update
|
||||
C. Local Security Policy
|
||||
D. File Explorer Options
|
||||
|
||||
12. What does the principle of least privilege mean for local workstation accounts?
|
||||
|
||||
A. All users should have Administrator rights
|
||||
B. Users should receive only the permissions required for their job function
|
||||
C. Guest accounts should be enabled for everyone
|
||||
D. Shared accounts are preferred
|
||||
|
||||
13. Which hardening technique removes unnecessary software (games, demos, trial apps) from a workstation?
|
||||
|
||||
A. Degaussing
|
||||
B. Account lockout policy
|
||||
C. Uninstalling unnecessary applications
|
||||
D. Enabling AutoRun
|
||||
|
||||
14. Which setting limits how many failed login attempts are allowed before an account is temporarily locked?
|
||||
|
||||
A. Account lockout threshold
|
||||
B. Password complexity
|
||||
C. EFS recovery agent
|
||||
D. BitLocker PIN length
|
||||
|
||||
15. A technician is deploying 50 identical workstations. Which approach best ensures consistent hardening?
|
||||
|
||||
A. Configure each manually
|
||||
B. Use a hardened image or Group Policy baseline
|
||||
C. Ask each user to configure their own settings
|
||||
D. Enable AutoPlay on all devices
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. D
|
||||
|
|
@ -65,4 +121,12 @@ D. Convert the drive to FAT32
|
|||
5. A
|
||||
6. C
|
||||
7. B
|
||||
8. B
|
||||
9. C
|
||||
10. A
|
||||
11. C
|
||||
12. B
|
||||
13. C
|
||||
14. A
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Using a PIN
|
|||
C. Backing up the device
|
||||
D. Installing apps from unknown third-party sources
|
||||
|
||||
8. What is the purpose of requiring a PIN or biometric to unlock a mobile device?
|
||||
|
||||
A. Increase screen brightness
|
||||
B. Prevent unauthorized access if the device is lost or stolen
|
||||
C. Extend battery life
|
||||
D. Enable file synchronization
|
||||
|
||||
9. Which mobile feature allows an organization to separate personal and work data on a BYOD device?
|
||||
|
||||
A. Remote wipe of the entire device
|
||||
B. NFC disable
|
||||
C. Containerization or work profile
|
||||
D. Auto-brightness
|
||||
|
||||
10. Why is disabling Bluetooth when not in use a security best practice on mobile devices?
|
||||
|
||||
A. It improves battery life and reduces the attack surface for Bluetooth-based attacks
|
||||
B. It enables GPS tracking
|
||||
C. It forces app updates
|
||||
D. It activates MDM
|
||||
|
||||
11. A company policy requires that corporate email be wiped from a lost phone without erasing personal data. Which MDM capability enables this?
|
||||
|
||||
A. Full device wipe
|
||||
B. Selective wipe
|
||||
C. Remote disable of Bluetooth
|
||||
D. App store restriction
|
||||
|
||||
12. A user's phone was factory reset by an unauthorized person, but they cannot activate it without the original account credentials. Which feature prevents unauthorized reuse?
|
||||
|
||||
A. Screen lock
|
||||
B. Activation lock (iCloud Lock or Factory Reset Protection on Android)
|
||||
C. NFC
|
||||
D. Bluetooth pairing
|
||||
|
||||
13. Why should corporate email require device compliance (minimum OS version, PIN set) before syncing?
|
||||
|
||||
A. It increases storage
|
||||
B. It ensures devices meet baseline security requirements before accessing corporate data
|
||||
C. It disables screen rotation
|
||||
D. It removes biometric options
|
||||
|
||||
14. What is a risk of connecting a mobile device to an untrusted USB charging port?
|
||||
|
||||
A. Slower charging only
|
||||
B. Juice jacking — malicious software or data exfiltration via USB
|
||||
C. Screen damage
|
||||
D. Battery overcharge
|
||||
|
||||
15. Which mobile OS feature alerts users when an app requests access to location, camera, or microphone?
|
||||
|
||||
A. Screen brightness control
|
||||
B. App permission prompts
|
||||
C. DHCP lease renewal
|
||||
D. Bluetooth scan
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. C
|
||||
|
|
@ -65,4 +121,12 @@ D. Installing apps from unknown third-party sources
|
|||
5. C
|
||||
6. B
|
||||
7. D
|
||||
8. B
|
||||
9. C
|
||||
10. A
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. It physically breaks the disk
|
|||
C. The data may still be recoverable from storage
|
||||
D. It creates an audit certificate
|
||||
|
||||
8. Which secure erase method uses the drive's own firmware to wipe all storage cells and is especially effective on SSDs?
|
||||
|
||||
A. Degaussing
|
||||
B. ATA Secure Erase or manufacturer secure erase
|
||||
C. Quick format
|
||||
D. Shredding
|
||||
|
||||
9. A company has end-of-life SSDs with customer data that must be physically destroyed. Which method is most appropriate?
|
||||
|
||||
A. Degaussing
|
||||
B. Quick format
|
||||
C. Shredding or disintegration
|
||||
D. Multiple overwrites only
|
||||
|
||||
10. What is the difference between clearing and purging in data sanitization?
|
||||
|
||||
A. They are identical
|
||||
B. Clearing uses logical overwrites (for reuse in same environment); purging uses stronger methods that prevent lab recovery
|
||||
C. Clearing physically destroys the media
|
||||
D. Purging only applies to SSDs
|
||||
|
||||
11. Why can't a standard magnet typically degauss a modern hard drive?
|
||||
|
||||
A. Modern drives use optical storage
|
||||
B. The magnetic field required is much stronger than a typical magnet can produce
|
||||
C. Degaussing only works on SSDs
|
||||
D. Modern drives use APFS
|
||||
|
||||
12. A technician formats a drive and reinstalls Windows. A customer asks if their data is completely gone. What is the correct answer?
|
||||
|
||||
A. Yes, completely and permanently
|
||||
B. No, much of the data may still be recoverable with forensic tools unless securely wiped
|
||||
C. Only if BitLocker was enabled
|
||||
D. Only if the drive is an SSD
|
||||
|
||||
13. Which NIST publication provides guidelines for media sanitization?
|
||||
|
||||
A. NIST SP 800-88
|
||||
B. NIST SP 800-53
|
||||
C. ISO 27001
|
||||
D. PCI DSS
|
||||
|
||||
14. Which data destruction method is best when a drive must be erased but cannot be removed from a device?
|
||||
|
||||
A. Remote wipe via MDM or encrypted erase
|
||||
B. Quick format only
|
||||
C. Closing the disk management window
|
||||
D. Disabling the drive letter
|
||||
|
||||
15. A hard drive shows signs of failure. Before disposal, what should be done to protect data?
|
||||
|
||||
A. Quick format and donate
|
||||
B. Perform a full secure wipe or physically destroy the drive
|
||||
C. Reformat with FAT32
|
||||
D. Delete the user profile folders
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,4 +121,12 @@ D. It creates an audit certificate
|
|||
5. B
|
||||
6. D
|
||||
7. C
|
||||
8. B
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. A
|
||||
14. A
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. WordPad
|
|||
C. Task Manager
|
||||
D. Snipping Tool
|
||||
|
||||
8. A blue screen of death (BSOD) appears frequently. What is the first troubleshooting step?
|
||||
|
||||
A. Replace the monitor
|
||||
B. Note the stop code and check Event Viewer or Reliability Monitor
|
||||
C. Reinstall the browser
|
||||
D. Disable all services
|
||||
|
||||
9. A Windows PC boots but shows 100% disk usage and no programs open. What is a likely cause?
|
||||
|
||||
A. The screensaver is active
|
||||
B. A failing hard drive, malware, or a runaway process
|
||||
C. The DNS server is down
|
||||
D. BitLocker is encrypting the drive
|
||||
|
||||
10. Which command rebuilds the boot configuration database when Windows cannot find boot files?
|
||||
|
||||
A. `sfc /scannow`
|
||||
B. `gpupdate /force`
|
||||
C. `bootrec /rebuildbcd`
|
||||
D. `chkdsk /f`
|
||||
|
||||
11. A user reports their profile settings reset on every login. What is the likely cause?
|
||||
|
||||
A. The mouse sensitivity changed
|
||||
B. A corrupt or temporary user profile
|
||||
C. DHCP lease expired
|
||||
D. Low screen brightness
|
||||
|
||||
12. Windows Update fails repeatedly. What should a technician do first?
|
||||
|
||||
A. Disable antivirus permanently
|
||||
B. Delete all user profiles
|
||||
C. Check Event Viewer for error codes and run the Windows Update troubleshooter
|
||||
D. Reinstall the browser
|
||||
|
||||
13. A computer runs fine for 20 minutes then shuts down unexpectedly. What should be checked?
|
||||
|
||||
A. Browser cache
|
||||
B. Thermal management — check CPU temps, clean dust from fans and heatsink
|
||||
C. User account settings
|
||||
D. File system type
|
||||
|
||||
14. An application crashes consistently on launch. What are reasonable first steps?
|
||||
|
||||
A. Reimage immediately
|
||||
B. Roll back a recent update, check Event Viewer for the error, and test compatibility
|
||||
C. Replace the keyboard
|
||||
D. Disable DNS
|
||||
|
||||
15. A technician needs to identify which DLL caused a BSOD. Which tool analyzes the memory dump file?
|
||||
|
||||
A. Task Manager
|
||||
B. WinDbg or BlueScreenView
|
||||
C. Disk Cleanup
|
||||
D. Registry Editor
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,4 +121,12 @@ D. Snipping Tool
|
|||
5. B
|
||||
6. A
|
||||
7. C
|
||||
8. B
|
||||
9. B
|
||||
10. C
|
||||
11. B
|
||||
12. C
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Root the device
|
|||
C. Disable all updates forever
|
||||
D. Try low-risk fixes and verify backup status
|
||||
|
||||
8. A user cannot connect to Wi-Fi on their phone even though the password is correct. What should be tried first?
|
||||
|
||||
A. Replace the battery
|
||||
B. Forget the network and reconnect
|
||||
C. Disable MDM
|
||||
D. Factory reset immediately
|
||||
|
||||
9. A mobile app shows a "No internet connection" error while other apps work fine. What should be checked?
|
||||
|
||||
A. App-specific network permissions
|
||||
B. Replace the SIM card
|
||||
C. Disable Bluetooth
|
||||
D. Reformat the storage
|
||||
|
||||
10. A phone's touchscreen does not respond to touch in a small area. What is the likely cause?
|
||||
|
||||
A. Low battery
|
||||
B. Screen rotation lock
|
||||
C. Physical damage or screen digitizer failure
|
||||
D. DNS failure
|
||||
|
||||
11. An app freezes but the rest of the phone works. What is the best first step?
|
||||
|
||||
A. Factory reset
|
||||
B. Force close the app and reopen it
|
||||
C. Update the OS immediately
|
||||
D. Remove the battery
|
||||
|
||||
12. Notifications are not appearing for an app. What should be checked?
|
||||
|
||||
A. Screen brightness
|
||||
B. App notification permissions and Do Not Disturb settings
|
||||
C. Storage capacity only
|
||||
D. SIM card PIN
|
||||
|
||||
13. A mobile device is very slow after an OS update. What is a reasonable first step?
|
||||
|
||||
A. Factory reset immediately without backup
|
||||
B. Restart the device; if still slow, check storage and running apps
|
||||
C. Downgrade the OS using a third-party tool
|
||||
D. Disable all apps permanently
|
||||
|
||||
14. A user reports their phone keeps dropping calls in the same location. What is likely?
|
||||
|
||||
A. The microphone is damaged
|
||||
B. Poor cellular signal strength in that area
|
||||
C. The screen is cracked
|
||||
D. Low Wi-Fi bandwidth
|
||||
|
||||
15. An app requires iOS 17 but the phone runs iOS 15 and cannot be updated. What should be communicated to the user?
|
||||
|
||||
A. Force install the app anyway
|
||||
B. The device does not meet the app's minimum OS requirements
|
||||
C. Jailbreak the device to bypass the requirement
|
||||
D. The app will install but features will be limited
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,3 +121,11 @@ D. Try low-risk fixes and verify backup status
|
|||
5. B
|
||||
6. A
|
||||
7. D
|
||||
8. B
|
||||
9. A
|
||||
10. C
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. Unwanted software, malicious site notifications, or malicious app behavior
|
|||
C. Printer spooler failure
|
||||
D. Low toner
|
||||
|
||||
8. A user's phone is sending texts they never wrote. What should be suspected?
|
||||
|
||||
A. Low storage
|
||||
B. Malware or unauthorized account access
|
||||
C. Bluetooth pairing issue
|
||||
D. Screen rotation lock
|
||||
|
||||
9. Which precaution should a technician take before removing malware from a managed mobile device?
|
||||
|
||||
A. Delete all personal photos
|
||||
B. Disable corporate email
|
||||
C. Follow MDM policy and escalate if the device is corporate-owned
|
||||
D. Immediately factory reset without documentation
|
||||
|
||||
10. An iPhone user reports unknown apps appeared after a jailbreak. What is the likely cause?
|
||||
|
||||
A. iCloud sync added them
|
||||
B. Unofficial app sources enabled by the jailbreak installed unauthorized software
|
||||
C. The App Store pushed them automatically
|
||||
D. MDM deployed them
|
||||
|
||||
11. Which mobile behavior is most likely to indicate a phishing attempt?
|
||||
|
||||
A. A calendar reminder for a meeting
|
||||
B. A text or email with a link asking to verify credentials immediately
|
||||
C. An app notification for a sale
|
||||
D. A low-battery warning
|
||||
|
||||
12. A user installs a "free VPN" from an unknown developer. What security risk does this introduce?
|
||||
|
||||
A. Faster internet
|
||||
B. The VPN app may intercept and log all network traffic
|
||||
C. Better encryption than a paid VPN
|
||||
D. Reduced data usage
|
||||
|
||||
13. Which Android setting should be disabled to reduce the risk of malware from unofficial sources?
|
||||
|
||||
A. Disable "Install from unknown sources" and use only Google Play
|
||||
B. Enable "Install from unknown sources"
|
||||
C. Enable developer mode
|
||||
D. Root the device for full control
|
||||
|
||||
14. A corporate phone receives persistent pop-up messages from an unknown app. What is the best immediate action?
|
||||
|
||||
A. Click the pop-ups to see where they lead
|
||||
B. Uninstall suspicious apps and scan the device; escalate per policy
|
||||
C. Factory reset without reporting
|
||||
D. Disable all notifications
|
||||
|
||||
15. Which mobile security threat allows attackers to intercept device communications via a rogue cellular tower?
|
||||
|
||||
A. Juice jacking
|
||||
B. IMSI catcher or SS7 attack
|
||||
C. Tailgating
|
||||
D. Shoulder surfing
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,3 +121,11 @@ D. Low toner
|
|||
5. C
|
||||
6. D
|
||||
7. B
|
||||
8. B
|
||||
9. C
|
||||
10. B
|
||||
11. B
|
||||
12. B
|
||||
13. A
|
||||
14. B
|
||||
15. B
|
||||
|
|
|
|||
|
|
@ -56,6 +56,62 @@ B. High screen resolution
|
|||
C. Too many folders on the desktop only
|
||||
D. Malware damage, system corruption, or network blocking
|
||||
|
||||
8. A computer is running slowly and internet bandwidth is lower than normal. What security issue should be suspected?
|
||||
|
||||
A. The keyboard is sticky
|
||||
B. Screen saver is running
|
||||
C. A monitor driver needs updating
|
||||
D. Malware consuming resources or a botnet using the bandwidth
|
||||
|
||||
9. A new administrator account appeared that no one created. What should be suspected?
|
||||
|
||||
A. Windows Update created it automatically
|
||||
B. Malware or unauthorized access created a backdoor account
|
||||
C. Group Policy created a guest account
|
||||
D. A printer driver added the account
|
||||
|
||||
10. A user's email contacts report receiving spam from the user's address. Which compromise is most likely?
|
||||
|
||||
A. The user's email account credentials were stolen or their account was compromised
|
||||
B. The printer driver failed
|
||||
C. The screen saver caused the issue
|
||||
D. BitLocker locked the drive
|
||||
|
||||
11. Which symptom suggests a rootkit may be present?
|
||||
|
||||
A. Normal Task Manager showing low CPU usage
|
||||
B. Files hidden from normal OS tools that are visible with bootable forensic tools
|
||||
C. Printer not responding
|
||||
D. Screensaver changing on its own
|
||||
|
||||
12. A computer keeps connecting to unknown IP addresses in the background. What security issue does this suggest?
|
||||
|
||||
A. DHCP is working correctly
|
||||
B. A botnet or command-and-control malware infection
|
||||
C. Normal Windows Update behavior
|
||||
D. Disk defragmentation in progress
|
||||
|
||||
13. Unwanted software reinstalls itself after removal. What does this suggest?
|
||||
|
||||
A. The user keeps reinstalling it
|
||||
B. A persistence mechanism such as a scheduled task, registry entry, or rootkit
|
||||
C. The screensaver triggered it
|
||||
D. The drive is NTFS
|
||||
|
||||
14. A user's desktop icons were replaced with unknown shortcuts. What should be suspected?
|
||||
|
||||
A. Windows theme changed automatically
|
||||
B. Malware or unwanted software modified desktop files
|
||||
C. A printer driver updated
|
||||
D. The screensaver changed the layout
|
||||
|
||||
15. After confirming a malware infection, what is the correct next step before removing anything?
|
||||
|
||||
A. Run Disk Cleanup
|
||||
B. Quarantine the system and document findings per the malware removal process
|
||||
C. Change the desktop background
|
||||
D. Update the graphics driver
|
||||
|
||||
## Answer Key For Instructor
|
||||
|
||||
1. B
|
||||
|
|
@ -65,3 +121,11 @@ D. Malware damage, system corruption, or network blocking
|
|||
5. B
|
||||
6. C
|
||||
7. D
|
||||
8. D
|
||||
9. B
|
||||
10. A
|
||||
11. B
|
||||
12. B
|
||||
13. B
|
||||
14. B
|
||||
15. B
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue