1.2 KiB
1.2 KiB
OPS-10: AI Concepts
Status: not started
Domain:
- 4.0 Operational Procedures
Objective alignment:
- 4.10 Artificial intelligence concepts
What You Need To Know
Core 2 expects basic AI awareness for support environments.
AI concepts:
- Application integration
- Policy
- Appropriate use
- Plagiarism
- Bias
- Hallucinations
- Accuracy
- Private vs. public data
- Data source concerns
Memory Trick
Use P-B-H-D:
- Policy
- Bias
- Hallucinations
- Data privacy
Shortcut:
- AI output is a draft until verified.
Practical Rules
Do:
- Follow company AI policy.
- Verify important output.
- Protect private data.
- Check source quality.
- Be transparent when policy requires it.
Do not:
- Paste confidential data into unapproved public tools.
- Treat AI output as automatically accurate.
- Ignore bias or hallucination risk.
- Submit AI-generated work as original if that violates policy.
Exam Clues
- Hallucination means confident but false output.
- Bias means output can reflect unfair or skewed training data.
- Public AI tools may expose private data depending on policy and configuration.
- Accuracy matters most for technical, legal, medical, financial, and security content.