59 lines
1.2 KiB
Markdown
59 lines
1.2 KiB
Markdown
# OPS-10: AI Concepts
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Status: not started
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Domain:
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- 4.0 Operational Procedures
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Objective alignment:
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- 4.10 Artificial intelligence concepts
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## What You Need To Know
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Core 2 expects basic AI awareness for support environments.
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AI concepts:
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- Application integration
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- Policy
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- Appropriate use
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- Plagiarism
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- Bias
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- Hallucinations
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- Accuracy
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- Private vs. public data
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- Data source concerns
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## Memory Trick
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Use **P-B-H-D**:
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- **P**olicy
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- **B**ias
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- **H**allucinations
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- **D**ata privacy
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Shortcut:
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- **AI output is a draft until verified.**
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## Practical Rules
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Do:
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- Follow company AI policy.
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- Verify important output.
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- Protect private data.
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- Check source quality.
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- Be transparent when policy requires it.
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Do not:
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- Paste confidential data into unapproved public tools.
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- Treat AI output as automatically accurate.
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- Ignore bias or hallucination risk.
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- Submit AI-generated work as original if that violates policy.
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## Exam Clues
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- Hallucination means confident but false output.
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- Bias means output can reflect unfair or skewed training data.
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- Public AI tools may expose private data depending on policy and configuration.
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- Accuracy matters most for technical, legal, medical, financial, and security content.
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