35 lines
911 B
Markdown
35 lines
911 B
Markdown
# Lab OPS-10: AI Use Decision Practice
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Domain:
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- 4.0 Operational Procedures
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## Goal
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Decide whether AI use is appropriate in support scenarios.
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## Scenarios
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For each, answer allowed, not allowed, or needs approval:
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1. Summarize a public vendor knowledge base article.
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2. Paste a customer's medical record into a public chatbot.
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3. Draft a ticket response without including private data.
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4. Ask AI for a PowerShell script, then run it without reading it.
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5. Use AI output as a final answer for a security incident without verification.
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6. Ask AI to explain a generic error code.
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## Verification Checklist
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For AI-assisted work, record:
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- Data sensitivity:
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- Approved tool:
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- Source checked:
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- Output verified:
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- Bias or hallucination risk:
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- Policy followed:
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## What You Should Learn
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- AI can help with drafts and explanations.
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- Private data, accuracy, and policy control whether AI use is acceptable.
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