comptia-a-plus-core2/labs/OS-11-cloud-productivity-lab.md

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# Lab OS-11: Cloud Productivity Recognition
Domain:
- 1.0 Operating Systems
Works on:
- Windows
- Linux
- Optional macOS
## Goal
Identify cloud productivity services, sync behavior, identity context, and license-related symptoms.
## Local Inspection Steps
Windows:
```powershell
whoami
hostname
ipconfig /all
dir $env:USERPROFILE
```
Linux:
```bash
whoami
hostname
ip addr
ls ~
```
macOS:
```bash
whoami
hostname
ls ~
```
Record:
- Current user:
- Device name:
- Cloud storage folders found:
- Cloud email service used:
- Collaboration tools used:
- Identity/account used for cloud tools:
## Scenario Practice
Answer in short notes:
1. A user can sign in to the portal but cannot use the spreadsheet app.
- Likely check:
2. A file saved on a laptop does not appear on another device.
- Likely check:
3. A new user was created locally but does not appear in cloud apps.
- Likely check:
4. A department changed tools and several users lost access.
- Likely check:
5. A user wants files available without internet access.
- Likely setting:
## What You Should Learn
- Cloud productivity includes email, storage, sync, collaboration, identity, and licensing.
- Sync settings control whether files are local, online-only, or downloaded on demand.
- Identity sync connects accounts across directories and cloud apps.
- License assignment controls app/service access.